Customer reviews from hp.com
HP - OfficeJet Pro 9015 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray
Average customer rating
4.4
(3,542 Reviews)
Rating breakdown 3,542 reviews
5 Stars
2,319
4 Stars
705
3 Stars
263
2 Stars
94
1 Star
161
83%of customers recommend this product.
(
1,165 out of
1,409)
Customer Reviews for HP - OfficeJet Pro 9015 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray
Posted by: RSVL
from California
Verified Purchase:Yes
Slower than the HP its replacing, and a lot noisier
No, I would not recommend this to a friend.
Features
3
Performance
1
Response from hp.comBy Keith, HP Care, December 10, 2020
Hi there.
I'm sorry to hear that your printer is yielding prints so slowly and also making more noise that you’d expected. It’s easy to understand why that would quickly become frustrating. We want to make sure that your printer is reliable for any urgent printing needs and working like it should, so I’ll point you toward some resources I hope will help.
First, I recommend that you follow a guide on our support site that covers improving print speed; choose whichever of the following two links matches your operating system:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898
I can’t tell from your review what type of noise your printer is making or what’s causing it, so for help with that – and in case the slow-printing issue remains – I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
I'm sorry to hear that your printer is yielding prints so slowly and also making more noise that you’d expected. It’s easy to understand why that would quickly become frustrating. We want to make sure that your printer is reliable for any urgent printing needs and working like it should, so I’ll point you toward some resources I hope will help.
First, I recommend that you follow a guide on our support site that covers improving print speed; choose whichever of the following two links matches your operating system:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898
I can’t tell from your review what type of noise your printer is making or what’s causing it, so for help with that – and in case the slow-printing issue remains – I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: chs231
from USA
Verified Purchase:Yes
A True Piece of Junk--This item was returned due to the fact the cartridge had to be installed and the software to connect it to my computer did not work. I replaced it with the 9025e which worked right out of the box. Pay the money for the upgrade!
No, I would not recommend this to a friend.
Features
1
Performance
1
Written by a customer while visiting hp.com
Posted by: GWL SHORT
from TAMPA,FL
Verified Purchase:Yes
EXPECTED THIS PRINTER TO WORK LIKE THE LAST BUT IT DOES NOT
No, I would not recommend this to a friend.
Features
3
Performance
3
Response from hp.comBy Keith, HP Care, October 4, 2021
Hi there.
I’m sorry that you’ve encountered difficulty with your printer. Your review is brief, and although your frustration is clear, I can’t determine what issue you’ve faced or whether you were able to complete the setup and installation process. Nonetheless, I’ll provide some resources aimed at helping you get the device working to your satisfaction.
If you still need to complete setup and installation, you can access a setup tutorial specific to your printer on our support site. Otherwise, on the same page you can find user manuals, how-to documents, software updates and troubleshooting guides. Find those materials here:
- support.hp.com/us-en/product/model/37934158
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity difficulties. There you can find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with anything, I suggest you contact us directly so we can help you assess the situation and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
I’m sorry that you’ve encountered difficulty with your printer. Your review is brief, and although your frustration is clear, I can’t determine what issue you’ve faced or whether you were able to complete the setup and installation process. Nonetheless, I’ll provide some resources aimed at helping you get the device working to your satisfaction.
If you still need to complete setup and installation, you can access a setup tutorial specific to your printer on our support site. Otherwise, on the same page you can find user manuals, how-to documents, software updates and troubleshooting guides. Find those materials here:
- support.hp.com/us-en/product/model/37934158
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity difficulties. There you can find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with anything, I suggest you contact us directly so we can help you assess the situation and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: JoeJ - AZ
from Scottsdale AZ
Verified Purchase:Yes
HP was always a printer company and tended to provide much simpler and bug-free drivers. I love HP but hope they get back to their former self. Things have changed as they have opened up their printers to the internet and attempted to build a universal control center with HP Smart. It’s not so smart in cases where multiple locations with varied HP printers or in instances where multifunction like scanning is involved and mix of windows and Mac platforms. Even the HP advanced techs give up troubleshooting and go back to deleting and re-adding printers when faced with the recurring problems I’ve had since I bought this printer. My home office co-worker (wife/realtor) misses the much simpler days when our Officejet 8600 worked for more than 10 years with a very simple interface.
Value
1
Quality
1
Written by a customer while visiting hp.com
Posted by: CNC TAX SERVICE
from Chicago, IL 60652
Verified Purchase:Yes
This printer is perfect for my small business office. I purchased this printer as a replacement for my HP OFFICEJET ALL-IN-ONE 6790 which passed away (smile). My new 9020e has 2 paper trays, updated slide in ink cartridges and a great digital display screen. The fax works perfectly and quietly. I think it will work out fine.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Customer Rating
2
Is this a refurbished printer instead of a new one?
on December 1, 2023
Posted by: Anonymous
Verified Purchase:Yes
While it has many good features, the cartridge carriage mechanism makes a loud clunking noise when printing and and resetting
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Customer Rating
5
Great machine and simple to use, for us older people who aren't all that up on electronics.
on February 16, 2024
Posted by: Kendal H.
from Ozarks of Missouri
Verified Purchase:Yes
A great machine that is simple to use and dose it all .
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: SallyMM
Verified Purchase:Yes
Output Tray only holds 35-50 sheets!!!! This is massively inconvenient for someone who prints 160 sheets at a time, almost bad enough to make me want to return this otherwise very nice printer.
No, I would not recommend this to a friend.
Features
1
Performance
5
Response from hp.comBy Chelsea, HP Care, April 10, 2019
Hi Sally,
I'm so sorry to hear that the printer wasn't quite what you expected with regards to paper tray capacity.
If there's anything we can do to help make the most of your experience with the printer, please let us know. We would love to help, so you can get in touch anytime via your preferred method: hp.com/contactHP
Chelsea
HP Care
hp.com/support
I'm so sorry to hear that the printer wasn't quite what you expected with regards to paper tray capacity.
If there's anything we can do to help make the most of your experience with the printer, please let us know. We would love to help, so you can get in touch anytime via your preferred method: hp.com/contactHP
Chelsea
HP Care
hp.com/support
Written by a customer while visiting hp.com