Customer reviews from hp.com
HP - OfficeJet Pro 9015 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray
Average customer rating
4.4
(4,446 Reviews)
Rating breakdown 4,446 reviews
5 Stars
2,893
4 Stars
885
3 Stars
320
2 Stars
128
1 Star
220
83%of customers recommend this product.
(
1,764 out of
2,117)
Customer Reviews for HP - OfficeJet Pro 9015 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray
Posted by: Orcini
from Illiois
Verified Purchase:Yes
Very nice printer with no problems except when the internet fails I have to turn the printer off and on again. Has many nice features that my old one did not possess. Takes up less space and looks very nice. The wireless features are instant and very smooth. I would tell anyone who asked to purchase this model.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Anonymous
Verified Purchase:Yes
Appreciated the time and knowledge of the repersantive that helped me make the selection of printer.
The ink cartridge ls do not seem to last very long and cerate a lot of waste.
So far so good.
Does not print on waterproof lables.
Written by a customer while visiting hp.com
Posted by: Cameaker
from Delaware OH
Verified Purchase:Yes
Works very well! The set-up was quick and effortless. We especially love being able to print from our phones.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: valykae
from Tooele, Utah
Verified Purchase:Yes
The product is exactly what I was looking. My previous printer was an older HP model and was 12 years old. The printhead quit. Rather than replace the printhead, I decided to purchase a new printer. This one was the match that I wanted.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: cheshirekat22
from Farmington NH
Verified Purchase:Yes
I found that the color copies were no where close to the original picture being copied, they were very muted. It did not do what I had hoped it would do, tho for documents it was excellent .
No, I would not recommend this to a friend.
Response from hp.comBy Keith, HP Care, January 18, 2022
Hi there.
I’m sorry to hear that your printer has rendered prints of poor quality. I can wholly understand why seeing colors that are muted compared with the original colors in images would be a big disappointment. I want to help you remedy this situation, so I’ll offer some suggestions I hope will accomplish that.
First, I recommend following the steps listed in a guide on our support site to improving print quality, including faded or streaked prints, color or black ink not printing properly or at all, and blurred or fuzzy text. Find that guide here:
- support.hp.com/us-en/document/c06191659
If print quality does not improve, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find the best course of action. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
I’m sorry to hear that your printer has rendered prints of poor quality. I can wholly understand why seeing colors that are muted compared with the original colors in images would be a big disappointment. I want to help you remedy this situation, so I’ll offer some suggestions I hope will accomplish that.
First, I recommend following the steps listed in a guide on our support site to improving print quality, including faded or streaked prints, color or black ink not printing properly or at all, and blurred or fuzzy text. Find that guide here:
- support.hp.com/us-en/document/c06191659
If print quality does not improve, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find the best course of action. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Customer Rating
2
9015e Wont buy this type of printer ever again
on February 4, 2022
Posted by: MJ De Vries
Verified Purchase:Yes
the paper tray on the 9015e and the 8025e new models blows chunks, and makes them not worthy to be in my home.
Response from hp.comBy Keith, HP Care, February 4, 2022
Hi there.
I’m sorry to hear that you’re so dissatisfied with your printer’s paper trays. I can’t tell what specific problems you’ve encountered with the trays, but your frustration is unmistakable, so I’ll direct you to some resources aimed at helping you resolve the situation.
To learn more about your printer and all its features – including paper loading and processing – or for help solving problems, you can access user manuals, how-to documents, troubleshooting guides and software updates here:
- support.hp.com/us-en/product/model/37934143
If you need further assistance, I recommend that you contact us directly so we can help you assess the situation and determine the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
I’m sorry to hear that you’re so dissatisfied with your printer’s paper trays. I can’t tell what specific problems you’ve encountered with the trays, but your frustration is unmistakable, so I’ll direct you to some resources aimed at helping you resolve the situation.
To learn more about your printer and all its features – including paper loading and processing – or for help solving problems, you can access user manuals, how-to documents, troubleshooting guides and software updates here:
- support.hp.com/us-en/product/model/37934143
If you need further assistance, I recommend that you contact us directly so we can help you assess the situation and determine the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: George22
Verified Purchase:Yes
Very pleased with the purchase, delivery and product!
Written by a customer while visiting hp.com
Posted by: Becky in New Orleans
from New Orleans LA
Verified Purchase:Yes
Had been using Epson which one problem or another. No problems with this HP all functions work as they should
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com