Customer reviews from hp.com
HP - OfficeJet Pro 9015 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray
Average customer rating
4.4
(4,446 Reviews)
Rating breakdown 4,446 reviews
5 Stars
2,893
4 Stars
885
3 Stars
320
2 Stars
128
1 Star
220
83%of customers recommend this product.
(
1,764 out of
2,117)
Customer Reviews for HP - OfficeJet Pro 9015 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray
Posted by: Charles Col
from Texas
Verified Purchase:Yes
The paper tray does not hold the paper properly. When trying to print something that is several pages long from the computer, it tends to jam and misprints the second page. It is also very slow to print.
Whoever designed this model (in my opinion) really messed up the paper handling feature!!
Also, when starting the printer after it has been off, it makes a lot of clunky sounds as it goes through its procedures. My old HP OfficeJet Pro 8720 was SO MUCH BETTER!!
Whoever designed this model (in my opinion) really messed up the paper handling feature!!
Also, when starting the printer after it has been off, it makes a lot of clunky sounds as it goes through its procedures. My old HP OfficeJet Pro 8720 was SO MUCH BETTER!!
No, I would not recommend this to a friend.
Response from hp.comBy Keith, HP Care, July 14, 2022
Hi, Charles.
I’m sorry that you’ve encountered difficulty with your printer. I can wholly understand why unreliable feeder performance and paper jams would be tremendously frustrating, especially considering your previous HP printer gave you much better results. I want to help you remedy the problem. I hope the resources and information below serve that end.
First, I can’t tell from your review whether the paper jams happen at the document feeder or within the printer itself. If it’s the former, I recommend you follow the steps in a guide on our support site to document feeders that pull through too many pages at once or fail to pick up paper at all. Find that guide here:
- support.hp.com/us-en/document/c01728503
If it’s the latter, I suggest going through the steps to clearing and avoiding paper jams that you’ll find in this troubleshooting guide on our support site:
- support.hp.com/us-en/document/c06201289
If the problem persists – and for more input on how the feeding system might be malfunctioning – I recommend you contact us directly so we can help you assess what’s happening and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
I’m sorry that you’ve encountered difficulty with your printer. I can wholly understand why unreliable feeder performance and paper jams would be tremendously frustrating, especially considering your previous HP printer gave you much better results. I want to help you remedy the problem. I hope the resources and information below serve that end.
First, I can’t tell from your review whether the paper jams happen at the document feeder or within the printer itself. If it’s the former, I recommend you follow the steps in a guide on our support site to document feeders that pull through too many pages at once or fail to pick up paper at all. Find that guide here:
- support.hp.com/us-en/document/c01728503
If it’s the latter, I suggest going through the steps to clearing and avoiding paper jams that you’ll find in this troubleshooting guide on our support site:
- support.hp.com/us-en/document/c06201289
If the problem persists – and for more input on how the feeding system might be malfunctioning – I recommend you contact us directly so we can help you assess what’s happening and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Michael From Modesto
from Modesto, CA
Verified Purchase:Yes
Doesn’t Perform As Promised
No, I would not recommend this to a friend.
Value
1
Quality
1
Response from hp.comBy Keith, HP Care, February 9, 2023
Hi, Michael.
I’m sorry that your printer has not met your expectations. I can’t tell from your review what features have fallen short, what issues you’ve encountered or what sources you consulted before your purchase, but your disappointment is clear, and I want to help you out of this situation. I hope the resources I’ve listed below reach that goal.
First, to learn more about your printer and all its features, or for help solving problems, you can access user manuals, how-to documents, software updates and troubleshooting guides here:
- support.hp.com/us-en/product/model/37934143
Next, with this printer, you have the ability to activate HP+. You can learn more about the benefits of HP+ printers by following this link:
- www.hp.com/plus
Finally, you can visit a page on our support site that has diagnostic tools for various tasks and issues, including setup, cartridge installation, print quality and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with anything, I suggest you contact us directly so we can help you assess what’s happening and find the proper course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
I’m sorry that your printer has not met your expectations. I can’t tell from your review what features have fallen short, what issues you’ve encountered or what sources you consulted before your purchase, but your disappointment is clear, and I want to help you out of this situation. I hope the resources I’ve listed below reach that goal.
First, to learn more about your printer and all its features, or for help solving problems, you can access user manuals, how-to documents, software updates and troubleshooting guides here:
- support.hp.com/us-en/product/model/37934143
Next, with this printer, you have the ability to activate HP+. You can learn more about the benefits of HP+ printers by following this link:
- www.hp.com/plus
Finally, you can visit a page on our support site that has diagnostic tools for various tasks and issues, including setup, cartridge installation, print quality and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with anything, I suggest you contact us directly so we can help you assess what’s happening and find the proper course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Daniel S.
from Alexandria, VA
Verified Purchase:Yes
I wanted to update my old HP OfficeJet Pro 8710 to the newer model, but found the new version 9015e AIO to be flimsily made - especially in comparison to the old model. Just to give you a sense of the difference, the new machine weighed almost half the 8710 -- so it seems to me that the new machine used less plastic which made it seem so fragile - the paper tray, the door to the ink cartridges and even the paper feeder/scanner at the top of the unit. I was afraid it would easily break -- it was like walking on eggs as I put it together.
Price-wise, the newer model was very good - one of the reasons I opted to get it -- especially with the instant ink offer that would give free ink for 9 months.
Technically, I'm sure this machine is great - but like I said above it seemed so fragile that I opted to keep my older 8710.
No, I would not recommend this to a friend.
Quality
1
Written by a customer while visiting hp.com
Posted by: Anonymous
Verified Purchase:Yes
This thing eats paper. Sometimes on the first feed it crumples the page, and frequently when feeding the 2nd page it crumples and jambs.
Response from hp.comBy Keith, HP Care, March 13, 2023
Hi, Russ.
I’m sorry that your printer has experienced so many paper jams. I can wholly understand why that would become exasperating in no time. I want to help you resolve this problem, so I’ll provide some resources that I hope will reach that goal.
I can’t tell from your review whether the jams are occurring at the document feeder or within the printer itself. If it’s the former, I recommend that you follow a guide on our support site to document feeders that pull through too many pages at once or fail to pick up any paper at all. Find that guide here:
- support.hp.com/us-en/document/ish_3833686-1493864-16
If it’s the latter, I suggest going through the steps to clearing and avoiding paper jams that you’ll find in this troubleshooting guide on our support site:
- support.hp.com/us-en/document/c06201289
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I’m sorry that your printer has experienced so many paper jams. I can wholly understand why that would become exasperating in no time. I want to help you resolve this problem, so I’ll provide some resources that I hope will reach that goal.
I can’t tell from your review whether the jams are occurring at the document feeder or within the printer itself. If it’s the former, I recommend that you follow a guide on our support site to document feeders that pull through too many pages at once or fail to pick up any paper at all. Find that guide here:
- support.hp.com/us-en/document/ish_3833686-1493864-16
If it’s the latter, I suggest going through the steps to clearing and avoiding paper jams that you’ll find in this troubleshooting guide on our support site:
- support.hp.com/us-en/document/c06201289
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Cpizzy
from South Florida
Verified Purchase:Yes
Printhead is defective and toner sent is spitting out powder ink. Waiting replacement for both. If this does not work, printer will be returned.
Value
1
Quality
1
Written by a customer while visiting hp.com
Posted by: Greg T.
from Illinois
Verified Purchase:Yes
Printer arrived on time. Setup was fairly straight forward if you followed ALL the instructions as required. After set up, Setting the preferences and printing was easy to complete. Print quality was very good for both black and white and color. Have not printed any photo's yet.
I would definitely recommend this printer for home/small office use.
I would definitely recommend this printer for home/small office use.
I would recommend this to a friend!
Value
5
Quality
5
Written by a customer while visiting hp.com
Posted by: RBLarsen
from Salt Lake City, UT
Verified Purchase:Yes
I cannot imagine a design that requires restarting a printer after every rest period. It consumes time and is frustrating. The printer should wake up in response to a print job.
No, I would not recommend this to a friend.
Value
3
Quality
4
Written by a customer while visiting hp.com
Posted by: Beverly K from New Jersey
Verified Purchase:Yes
I purchased this printer because my previous printer, though it was not a year old, was not working up to it's standards. Now that I have a new printer the HP OfficeJet Pro 9015e All-in-One Printer, which works very well and it's quiet and fast. It also stores more paper then my last printer. It's smaller in size, but very much powerful.
Written by a customer while visiting hp.com