Customer reviews from hp.com
HP - OfficeJet Pro 9015 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray
Average customer rating
4.4
(3,542 Reviews)
Rating breakdown 3,542 reviews
5 Stars
2,319
4 Stars
705
3 Stars
263
2 Stars
94
1 Star
161
83%of customers recommend this product.
(
1,165 out of
1,409)
Customer Reviews for HP - OfficeJet Pro 9015 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray
Customer Rating
2
Difficult installation; photos unacceptable
on December 26, 2022
Posted by: Paul 1890
from Ohio
Verified Purchase:Yes
Installation was an arduous process, with several errors and starting over. I wouldn't recommend it to anyone. Plus you have to use your phone to install and print. I do all my work on the computer. Also photos have white lines through them which makes them unusable. Text documents print fine.
No, I would not recommend this to a friend.
Value
2
Quality
2
Response from hp.comBy Keith, HP Care, January 3, 2023
Hi, Paul.
I’m sorry you’ve had a troublesome start to owning your printer. Your frustration comes as no surprise, considering you’ve had a difficult setup process, the inability to print from your computer and white lines through photo prints. I want to help you remedy these problems, so I’ll suggest some resources that I hope will make that happen.
First, you should be able to install the HP Smart App on your desktop or laptop computer as well as your mobile phone. I recommend that you follow a guide on our support site to installing and using the HP Smart App, especially the FAQ portion, which covers common questions as well as difficulties users have encountered. It covers operating systems including Windows, Mac OS, Android and iOS. Find that guide here:
- support.hp.com/us-en/document/ish_1716406-1413451-16
Next, I can’t tell from your review why photo prints contain the white lines you describe. For help with this, or if you’re still experiencing software difficulty, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I’m sorry you’ve had a troublesome start to owning your printer. Your frustration comes as no surprise, considering you’ve had a difficult setup process, the inability to print from your computer and white lines through photo prints. I want to help you remedy these problems, so I’ll suggest some resources that I hope will make that happen.
First, you should be able to install the HP Smart App on your desktop or laptop computer as well as your mobile phone. I recommend that you follow a guide on our support site to installing and using the HP Smart App, especially the FAQ portion, which covers common questions as well as difficulties users have encountered. It covers operating systems including Windows, Mac OS, Android and iOS. Find that guide here:
- support.hp.com/us-en/document/ish_1716406-1413451-16
Next, I can’t tell from your review why photo prints contain the white lines you describe. For help with this, or if you’re still experiencing software difficulty, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Emelbe
from Boca Raton, Florida
Verified Purchase:Yes
Easy to set up and I’m not very savvy with electronics.
I would recommend this to a friend!
Value
5
Quality
5
Written by a customer while visiting hp.com
Posted by: Dr. Wolfe
Verified Purchase:Yes
It prints fast and quietly
I would recommend this to a friend!
Value
5
Quality
5
Written by a customer while visiting hp.com
Posted by: Private Scooter
from Arkansas
Verified Purchase:Yes
The best and fastest printer that I have ever owned
I would recommend this to a friend!
Value
5
Quality
5
Written by a customer while visiting hp.com
Posted by: Knieves
from New Jersey
Verified Purchase:Yes
Pretty big and fast printer. The set up was time consuming and not too well self explanatory. Because we kept skipping the credit card set up (as optional), the printer did not wanted to complete the set up. I think the company should be more transparent in relation to the CC and update the setting instructions. Other than that, it is a great printer.
I would recommend this to a friend!
Value
5
Quality
5
Written by a customer while visiting hp.com
Posted by: The Original Soperman
from Tampa/St. Petersburg Florida
Verified Purchase:Yes
This is a great printer which replaced my HP 8620 after 12 years of faithful service. The only experience I have experienced to date is frequent connection interruptions to my computer which are annoying but easily fixed.
Value
5
Quality
5
Written by a customer while visiting hp.com
Customer Rating
5
HP office jet pro 9015 is the best printer I've owned.
on January 31, 2023
Posted by: Anonymous
from Russell PA
Verified Purchase:Yes
Love it. Scanning is easy!
I would recommend this to a friend!
Value
5
Quality
5
Written by a customer while visiting hp.com
Posted by: Seleg1
Verified Purchase:Yes
This printer replaces an Office Jet Pro that wore out. Very happy with the print quality and setup was very easy
I would recommend this to a friend!
Value
5
Quality
5
Written by a customer while visiting hp.com