Customer reviews from hp.com
HP - OfficeJet Pro 9015 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray
Average customer rating
4.4
(4,446 Reviews)
Rating breakdown 4,446 reviews
5 Stars
2,893
4 Stars
885
3 Stars
320
2 Stars
128
1 Star
220
83%of customers recommend this product.
(
1,764 out of
2,117)
Customer Reviews for HP - OfficeJet Pro 9015 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray
Posted by: Scott 123
from San Jose, Ca
Verified Purchase:Yes
Printer works good if you want to login and print from the cloud. If you just want to connect from local computer, the setup is extremely difficult and unclear if HP will continue to support in the future. I would not have purchased the printer if I had known this ahead of time.
No, I would not recommend this to a friend.
Features
1
Performance
5
Written by a customer while visiting hp.com
Posted by: Real Deal
from San Bruno Ca
Verified Purchase:Yes
I like it. It was easy to set up with HP Smart App. It's fast and the color is good. I like HP printers I've had at least 6 and never had a problem.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Skiles
from Reno, NV
Verified Purchase:Yes
I wish I was happier with this printer for what I paid for it. I have had two IT people out and the only way to scan from this printer is by using the HP software, you cannot just use the buttons from the screen on the printer. It also advertises that it prints much faster than it really does. The 2nd tray is also impossible to get to work. Save your money and buy the cheaper model or spend the money on a laserjet. This printer is overpriced for what it is and lacks functionality.
No, I would not recommend this to a friend.
Features
2
Performance
3
Written by a customer while visiting hp.com
Posted by: RJR 2050
from Doylestown, pa
Verified Purchase:Yes
Nice printer. Software installation is ridiculous. That hp 123 site is confusing and simply doesn't work. Keeps saying there is a newer version of the software but it's the exact same version when you try to install it. Keeps you in an endless loop until you totally remove the software and just download from the regular hp site. Then you get a message from the printer that a printer needs an update. Crazy!
Features
4
Performance
4
Written by a customer while visiting hp.com
Posted by: Dr C Miller
from Pittsburgh pa
Verified Purchase:Yes
The printer is noisy and slow. Not what I expected for the price.
No, I would not recommend this to a friend.
Performance
2
Written by a customer while visiting hp.com
Customer Rating
5
Level of performance is very high , best printer e
on November 29, 2020
Posted by: Anonymous
from New York
Verified Purchase:Yes
Really best best best printer in my life .... everything is this printer . Happy with this .
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Anonymous
Verified Purchase:Yes
Nightmare. Labeling on box is different than instructions. Meaning different product name.
Written by a customer while visiting hp.com
Customer Rating
2
Not as good as the OfficeJet Pro 8610 series
on November 30, 2020
Posted by: JimBOBlbc
from San Francisco, California
Verified Purchase:Yes
Although it looks newer it seems to print half solid print, underline looks like 1980 dot Metrex. It paper catches does not retract and you have to manually put you hand on it to make sure it does not break up. So far the clicking sound of plastic parts are far different the the solid sound of my 8610?
No, I would not recommend this to a friend.
Features
3
Performance
2
Response from hp.comBy Keith, HP Care, December 4, 2020
Hi there.
I’m sorry to hear that your printer has not performed like it should. I can understand why issues related to substandard print quality, the paper feed and noisy printing would be quite a disappointment. With that in mind, I’ll offer a resource and some information I hope will help.
I can’t tell from your review what’s causing these issues or whether they’re related, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I’m sorry to hear that your printer has not performed like it should. I can understand why issues related to substandard print quality, the paper feed and noisy printing would be quite a disappointment. With that in mind, I’ll offer a resource and some information I hope will help.
I can’t tell from your review what’s causing these issues or whether they’re related, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com