Customer reviews from hp.com
HP - OfficeJet Pro 9015 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray
Average customer rating
4.4
(3,542 Reviews)
Rating breakdown 3,542 reviews
5 Stars
2,319
4 Stars
705
3 Stars
263
2 Stars
94
1 Star
161
83%of customers recommend this product.
(
1,165 out of
1,409)
Customer Reviews for HP - OfficeJet Pro 9015 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray
Posted by: Anonymous
Verified Purchase:Yes
Extremely disappointed with this printer. It is cheaply made in comparison to the Office Jet Pro it replaced. It holds 1/2 the paper, and "loses communication" with the print cartridges on a regular basis. The scan features are better, but the touch screen is so small I almost need to us a stylus to select quantities to print, etc.
No, I would not recommend this to a friend.
Features
4
Performance
1
Response from hp.comBy Keith, HP Care, March 30, 2022
Hi, John.
I’m sorry to hear that your printer has caused you such inconvenience and frustration. I can wholly understand why the communication problem you describe plus the disappointing features would be a poor start to ownership indeed. I want to help you resolve this situation, so I’ll offer a resource and some information designed to do just that.
I can’t tell from your review what’s causing the problem between print command and ink cartridge that you describe. I recommend that you contact us directly so we can help you assess what’s happening and find the fastest path to a resolution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
I’m sorry to hear that your printer has caused you such inconvenience and frustration. I can wholly understand why the communication problem you describe plus the disappointing features would be a poor start to ownership indeed. I want to help you resolve this situation, so I’ll offer a resource and some information designed to do just that.
I can’t tell from your review what’s causing the problem between print command and ink cartridge that you describe. I recommend that you contact us directly so we can help you assess what’s happening and find the fastest path to a resolution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: M Miller
from Florida
Verified Purchase:Yes
It seems to be built very cheaply, lots of flimsy plastic parts.
Paper tray is hard to operate, don’t think this is made for light office use.
Paper tray is hard to operate, don’t think this is made for light office use.
No, I would not recommend this to a friend.
Performance
1
Response from hp.comBy Keith, HP Care, April 19, 2022
Hi there.
I’m sorry to hear you’re not happy with your printer. I can certainly understand why difficulty with the paper tray and general dissatisfaction with overall workmanship would be a disappointing start to ownership. I want to help you learn more about the device so you can solve whatever problems might arise and otherwise get all you can from it. I hope the resources below make that possible.
First, for help with difficulties – including those associated with paper loading – or to learn more about your printer and all its features, you can access the main user manual, troubleshooting guides, how-to documents and software updates specific to this model here:
- support.hp.com/us-en/product/model/37934143
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including cartridge installation, print quality and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with anything, I suggest you contact us directly so we can help you assess what’s happening and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
I’m sorry to hear you’re not happy with your printer. I can certainly understand why difficulty with the paper tray and general dissatisfaction with overall workmanship would be a disappointing start to ownership. I want to help you learn more about the device so you can solve whatever problems might arise and otherwise get all you can from it. I hope the resources below make that possible.
First, for help with difficulties – including those associated with paper loading – or to learn more about your printer and all its features, you can access the main user manual, troubleshooting guides, how-to documents and software updates specific to this model here:
- support.hp.com/us-en/product/model/37934143
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including cartridge installation, print quality and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with anything, I suggest you contact us directly so we can help you assess what’s happening and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Anonymous
from Wellington, Florida
Verified Purchase:Yes
Great printer
It does so many things so well, especially printing and copying.
It does so many things so well, especially printing and copying.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: awesomemcse
from Huntington, NY
Verified Purchase:Yes
Have not been able to connect to printer. No wireless connection. Have yet to see a blinking wireless light after restarting it many times.
No, I would not recommend this to a friend.
Response from hp.comBy Keith, HP Care, May 5, 2022
Hi there.
I’m sorry to learn that your printer has not connected wirelessly like it should. Your review is brief, but it’s easy to understand your dilemma. I want to help you get the device connected and working properly. I hope the resources below guide you to that end.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including setup and connectivity difficulties. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
If connectivity remains elusive, I suggest you contact us directly so we can help you assess what’s happening and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
I’m sorry to learn that your printer has not connected wirelessly like it should. Your review is brief, but it’s easy to understand your dilemma. I want to help you get the device connected and working properly. I hope the resources below guide you to that end.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including setup and connectivity difficulties. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
If connectivity remains elusive, I suggest you contact us directly so we can help you assess what’s happening and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Busy Printer
from New York
Verified Purchase:Yes
I do a lot of printing
Love the HP suits all my needs
Love the HP suits all my needs
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Dee D
from Arizona
Verified Purchase:Yes
Easy to set up prints great. The paper tray is cheap but so far, it's fine.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Squasher
Verified Purchase:Yes
Once installed it works like a clock. Unfortunately, I spent 2 hours with tech support setting it up because the print head had jarred loose during shipping and it was tricky getting it back in place. Also, scanning was not easy to execute. Could be a LOT simpler and intuitive to operate IMO.
I would recommend this to a friend!
Performance
4
Written by a customer while visiting hp.com
Posted by: Geoff C
Verified Purchase:Yes
Trying to get the scanner working is ridiculous. No printed instructions.
Written by a customer while visiting hp.com