Customer reviews from hp.com
HP - OfficeJet Pro 9015 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray
Average customer rating
4.4
(3,542 Reviews)
Rating breakdown 3,542 reviews
5 Stars
2,319
4 Stars
705
3 Stars
263
2 Stars
94
1 Star
161
83%of customers recommend this product.
(
1,165 out of
1,409)
Customer Reviews for HP - OfficeJet Pro 9015 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray
Posted by: Cameaker
from Delaware OH
Verified Purchase:Yes
Works very well! The set-up was quick and effortless. We especially love being able to print from our phones.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: valykae
from Tooele, Utah
Verified Purchase:Yes
The product is exactly what I was looking. My previous printer was an older HP model and was 12 years old. The printhead quit. Rather than replace the printhead, I decided to purchase a new printer. This one was the match that I wanted.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: cheshirekat22
from Farmington NH
Verified Purchase:Yes
I found that the color copies were no where close to the original picture being copied, they were very muted. It did not do what I had hoped it would do, tho for documents it was excellent .
No, I would not recommend this to a friend.
Response from hp.comBy Keith, HP Care, January 18, 2022
Hi there.
I’m sorry to hear that your printer has rendered prints of poor quality. I can wholly understand why seeing colors that are muted compared with the original colors in images would be a big disappointment. I want to help you remedy this situation, so I’ll offer some suggestions I hope will accomplish that.
First, I recommend following the steps listed in a guide on our support site to improving print quality, including faded or streaked prints, color or black ink not printing properly or at all, and blurred or fuzzy text. Find that guide here:
- support.hp.com/us-en/document/c06191659
If print quality does not improve, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find the best course of action. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
I’m sorry to hear that your printer has rendered prints of poor quality. I can wholly understand why seeing colors that are muted compared with the original colors in images would be a big disappointment. I want to help you remedy this situation, so I’ll offer some suggestions I hope will accomplish that.
First, I recommend following the steps listed in a guide on our support site to improving print quality, including faded or streaked prints, color or black ink not printing properly or at all, and blurred or fuzzy text. Find that guide here:
- support.hp.com/us-en/document/c06191659
If print quality does not improve, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find the best course of action. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Customer Rating
2
9015e Wont buy this type of printer ever again
on February 4, 2022
Posted by: MJ De Vries
Verified Purchase:Yes
the paper tray on the 9015e and the 8025e new models blows chunks, and makes them not worthy to be in my home.
Response from hp.comBy Keith, HP Care, February 4, 2022
Hi there.
I’m sorry to hear that you’re so dissatisfied with your printer’s paper trays. I can’t tell what specific problems you’ve encountered with the trays, but your frustration is unmistakable, so I’ll direct you to some resources aimed at helping you resolve the situation.
To learn more about your printer and all its features – including paper loading and processing – or for help solving problems, you can access user manuals, how-to documents, troubleshooting guides and software updates here:
- support.hp.com/us-en/product/model/37934143
If you need further assistance, I recommend that you contact us directly so we can help you assess the situation and determine the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
I’m sorry to hear that you’re so dissatisfied with your printer’s paper trays. I can’t tell what specific problems you’ve encountered with the trays, but your frustration is unmistakable, so I’ll direct you to some resources aimed at helping you resolve the situation.
To learn more about your printer and all its features – including paper loading and processing – or for help solving problems, you can access user manuals, how-to documents, troubleshooting guides and software updates here:
- support.hp.com/us-en/product/model/37934143
If you need further assistance, I recommend that you contact us directly so we can help you assess the situation and determine the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: George22
Verified Purchase:Yes
Very pleased with the purchase, delivery and product!
Written by a customer while visiting hp.com
Posted by: Becky in New Orleans
from New Orleans LA
Verified Purchase:Yes
Had been using Epson which one problem or another. No problems with this HP all functions work as they should
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Anonymous
from Thornton, Colorado
Verified Purchase:Yes
The printer was easy to set up. It performs excellently…Fast and accurate color.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: DLacroix
Verified Purchase:Yes
Way too slow. Too complicated to setup. SHouldn't need cloud account to print.
Performance
1
Response from hp.comBy Keith, HP Care, February 25, 2022
Hi there.
I’m sorry to learn that your printer has rendered prints so slowly. Considering you also had a difficult setup process and find the need for an HP account inconvenient, it’s no surprise you’re frustrated here. I want to help you remedy the speed problem, so I’ll provide some resources I hope will reach that goal.
First, I recommend that you follow a guide on our support site that covers improving print speed; choose whichever of the following two links matches your operating system:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898
Also, updating the firmware can often help improve print speed and other performance. You can find out how to do that here:
- support.hp.com/us-en/document/c02919168
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
I’m sorry to learn that your printer has rendered prints so slowly. Considering you also had a difficult setup process and find the need for an HP account inconvenient, it’s no surprise you’re frustrated here. I want to help you remedy the speed problem, so I’ll provide some resources I hope will reach that goal.
First, I recommend that you follow a guide on our support site that covers improving print speed; choose whichever of the following two links matches your operating system:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898
Also, updating the firmware can often help improve print speed and other performance. You can find out how to do that here:
- support.hp.com/us-en/document/c02919168
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com