Customer reviews from hp.com
HP - OfficeJet Pro 9015 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray
Average customer rating
4.4
(4,446 Reviews)
Rating breakdown 4,446 reviews
5 Stars
2,893
4 Stars
885
3 Stars
320
2 Stars
128
1 Star
220
83%of customers recommend this product.
(
1,764 out of
2,117)
Customer Reviews for HP - OfficeJet Pro 9015 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray
Posted by: Chipotle
from Vt
Verified Purchase:Yes
Only have had it a month of light use, but so far excellent
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Satsy
from Arkansas
Verified Purchase:Yes
The ease of using this is a relief. The quality of the printed items are spot on! Thank you!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Customer Rating
5
Excellent design, easy to set up and print from
on August 7, 2020
Posted by: Ian K
from Brooklyn
Verified Purchase:Yes
Very satisfied with initial use, overall a great product.
One minor concerns: the print alignment calibration didn't seem to be able to detect the alignment sheet, not a significant issue as the printer works very well with the default settings
A small bug (literal in this case): there is a dead ant behind the glass on the control pad, it seems that this bug was able to escape quality assurance testing, and it doesn't seem to impact performance at all, but it might be good to check that other printers in this assembly line aren't shipping with the same issue.
A small bug (literal in this case): there is a dead ant behind the glass on the control pad, it seems that this bug was able to escape quality assurance testing, and it doesn't seem to impact performance at all, but it might be good to check that other printers in this assembly line aren't shipping with the same issue.
Features
5
Performance
4
Written by a customer while visiting hp.com
Posted by: max sitter
from California
Verified Purchase:Yes
Waiting 2 weeks and no printer. They said ti would be here in a few days but nothing.
I would recommend this to a friend!
Features
1
Performance
1
Written by a customer while visiting hp.com
Posted by: Jammy
from Quakertown PA
Verified Purchase:Yes
Just bought this and it says the print head is missing or incorrectly installed. So it does not work. Total piece of junk. I have had other HP printers in the past and you can tell this one is really cheap quality. Then hard to reach tech support. Wow HP - this is a total piece of cheaply made garbage that does not work! My impression of the company is changed forever.
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Keith, HP Care, August 11, 2020
Hi there.
I’m sorry to hear that your new printer has displayed an error message regarding the printhead. It’s easy to understand why that would be quite an unwelcome shock, so I’ll offer a few suggestions I hope will help remedy the situation.
I can’t tell from your review what’s causing the error message or how to remedy it, so I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
I’m sorry to hear that your new printer has displayed an error message regarding the printhead. It’s easy to understand why that would be quite an unwelcome shock, so I’ll offer a few suggestions I hope will help remedy the situation.
I can’t tell from your review what’s causing the error message or how to remedy it, so I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: fast talking Con
from Wish
Verified Purchase:Yes
this is a great printer it so easy to operate, if you have a problem just call support and they will help you
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Slomover
from Tampa FL
Verified Purchase:Yes
I bought the 9010 to replace an HP Officejet Pro 8620 that has been a workhorse of a printer. I would not have replaced it if I could have repaired the RJ-45 plug. We have used nothing else other than HP printers since 1994 when we used the 2500 wide format. I looked forward to the 9010 to be an excellent replacement. It was a disappointment within two days and we returned it. So...what was wrong? The out-feed tray does not have a dedicated 90 degree paper stop. The paper stop is set at a very "Laid Back" (Appx) 130 degree angle and that simple design flaw causes large print projects to spill all over the floor. The out feed tray does not extend far enough to accept a full 8.5 x 11 inch sheet of paper, rather the angled paper stop has the paper eject out and over the paper stop. That works fine for 2 or 3 sheet print projects but as soon as you get up to 8 to 40 sheet project it's a disaster. That problem is only exacerbated when you move to legal size paper coupled with the extended dry times on output pages the combined paper weight just drags the paper off the front and off the side of the output paper tray . It was just not a tolerable situation. The tray is too short and not functional at all for legal.
No, I would not recommend this to a friend.
Features
1
Performance
1
Written by a customer while visiting hp.com
Posted by: Clan man
from Minneapolis
Verified Purchase:Yes
Good features so far. I have not had the time yet to explore all of the available featuresbut what I've needed to use are excelent,
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com