Customer reviews from hp.com
HP - OfficeJet Pro 9015 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray
Average customer rating
4.4
(3,542 Reviews)
Rating breakdown 3,542 reviews
5 Stars
2,319
4 Stars
705
3 Stars
263
2 Stars
94
1 Star
161
83%of customers recommend this product.
(
1,165 out of
1,409)
Customer Reviews for HP - OfficeJet Pro 9015 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray
Posted by: Donald A
from Fairport, NY
Verified Purchase:Yes
As a retired Accountant, I like to print and have supporting documentation. For over six years I owned an OfficeJet Pro 8610 that never had a paper jam. However, that changed with this model. It seems that approximately 50% of the time there is a paper jam with this unit, especially printing multiple pages. It seems like a 'crap shoot' every time I hit the print button, whether or not I'll get a print-out. And on really frustrating days, the printer locks up and displays code "8910092"; I have to unplug the unit to get it working again. I very much like HP printers and like to think I happened to buy a 'lemon' this time around. Unless I find a way to fix this problem, I will have to purchase a new printer by next tax season (and it probably won't be an HP).
Lastly, the ADF does not work when scanning multiple pages.
Lastly, the ADF does not work when scanning multiple pages.
No, I would not recommend this to a friend.
Performance
1
Response from hp.comBy Keith, HP Care, June 28, 2022
Hi, Donald.
I’m sorry you’ve had such a disappointing experience with your printer. I can understand your state of mind, having endured frequent paper jams, an unexplained recurring error and a malfunctioning document feeder. I want to help improve your experience. I hope the information and resources below will make that happen.
First, I recommend going through the steps to clearing and avoiding paper jams that you’ll find in this troubleshooting guide on our support site:
- support.hp.com/us-en/document/c06201289
You might also find it helpful to check out this support document regarding how to best store and handle paper to avoid jams:
- support.hp.com/us-en/document/c04518237
For the document feeder issue, you might find useful information in this guide to feeders that fail to pick up paper or pull through too many pages at once:
- support.hp.com/us-en/document/c01728503
If any problem persists – and for input on the error code you report – I suggest you contact us directly so we can help you assess what’s happening and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
I’m sorry you’ve had such a disappointing experience with your printer. I can understand your state of mind, having endured frequent paper jams, an unexplained recurring error and a malfunctioning document feeder. I want to help improve your experience. I hope the information and resources below will make that happen.
First, I recommend going through the steps to clearing and avoiding paper jams that you’ll find in this troubleshooting guide on our support site:
- support.hp.com/us-en/document/c06201289
You might also find it helpful to check out this support document regarding how to best store and handle paper to avoid jams:
- support.hp.com/us-en/document/c04518237
For the document feeder issue, you might find useful information in this guide to feeders that fail to pick up paper or pull through too many pages at once:
- support.hp.com/us-en/document/c01728503
If any problem persists – and for input on the error code you report – I suggest you contact us directly so we can help you assess what’s happening and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Colt350
Verified Purchase:Yes
HP has paid a lot of attention to packing and unpacking the printer. Easy to unpack. Easy setup. Worked first time. Don't like the fact that HP can monitor my printer. What information they monitor, collect and use is unclear.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Charles Col
from Texas
Verified Purchase:Yes
The paper tray does not hold the paper properly. When trying to print something that is several pages long from the computer, it tends to jam and misprints the second page. It is also very slow to print.
Whoever designed this model (in my opinion) really messed up the paper handling feature!!
Also, when starting the printer after it has been off, it makes a lot of clunky sounds as it goes through its procedures. My old HP OfficeJet Pro 8720 was SO MUCH BETTER!!
Whoever designed this model (in my opinion) really messed up the paper handling feature!!
Also, when starting the printer after it has been off, it makes a lot of clunky sounds as it goes through its procedures. My old HP OfficeJet Pro 8720 was SO MUCH BETTER!!
No, I would not recommend this to a friend.
Response from hp.comBy Keith, HP Care, July 14, 2022
Hi, Charles.
I’m sorry that you’ve encountered difficulty with your printer. I can wholly understand why unreliable feeder performance and paper jams would be tremendously frustrating, especially considering your previous HP printer gave you much better results. I want to help you remedy the problem. I hope the resources and information below serve that end.
First, I can’t tell from your review whether the paper jams happen at the document feeder or within the printer itself. If it’s the former, I recommend you follow the steps in a guide on our support site to document feeders that pull through too many pages at once or fail to pick up paper at all. Find that guide here:
- support.hp.com/us-en/document/c01728503
If it’s the latter, I suggest going through the steps to clearing and avoiding paper jams that you’ll find in this troubleshooting guide on our support site:
- support.hp.com/us-en/document/c06201289
If the problem persists – and for more input on how the feeding system might be malfunctioning – I recommend you contact us directly so we can help you assess what’s happening and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
I’m sorry that you’ve encountered difficulty with your printer. I can wholly understand why unreliable feeder performance and paper jams would be tremendously frustrating, especially considering your previous HP printer gave you much better results. I want to help you remedy the problem. I hope the resources and information below serve that end.
First, I can’t tell from your review whether the paper jams happen at the document feeder or within the printer itself. If it’s the former, I recommend you follow the steps in a guide on our support site to document feeders that pull through too many pages at once or fail to pick up paper at all. Find that guide here:
- support.hp.com/us-en/document/c01728503
If it’s the latter, I suggest going through the steps to clearing and avoiding paper jams that you’ll find in this troubleshooting guide on our support site:
- support.hp.com/us-en/document/c06201289
If the problem persists – and for more input on how the feeding system might be malfunctioning – I recommend you contact us directly so we can help you assess what’s happening and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Michael From Modesto
from Modesto, CA
Verified Purchase:Yes
Doesn’t Perform As Promised
No, I would not recommend this to a friend.
Value
1
Quality
1
Response from hp.comBy Keith, HP Care, February 9, 2023
Hi, Michael.
I’m sorry that your printer has not met your expectations. I can’t tell from your review what features have fallen short, what issues you’ve encountered or what sources you consulted before your purchase, but your disappointment is clear, and I want to help you out of this situation. I hope the resources I’ve listed below reach that goal.
First, to learn more about your printer and all its features, or for help solving problems, you can access user manuals, how-to documents, software updates and troubleshooting guides here:
- support.hp.com/us-en/product/model/37934143
Next, with this printer, you have the ability to activate HP+. You can learn more about the benefits of HP+ printers by following this link:
- www.hp.com/plus
Finally, you can visit a page on our support site that has diagnostic tools for various tasks and issues, including setup, cartridge installation, print quality and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with anything, I suggest you contact us directly so we can help you assess what’s happening and find the proper course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
I’m sorry that your printer has not met your expectations. I can’t tell from your review what features have fallen short, what issues you’ve encountered or what sources you consulted before your purchase, but your disappointment is clear, and I want to help you out of this situation. I hope the resources I’ve listed below reach that goal.
First, to learn more about your printer and all its features, or for help solving problems, you can access user manuals, how-to documents, software updates and troubleshooting guides here:
- support.hp.com/us-en/product/model/37934143
Next, with this printer, you have the ability to activate HP+. You can learn more about the benefits of HP+ printers by following this link:
- www.hp.com/plus
Finally, you can visit a page on our support site that has diagnostic tools for various tasks and issues, including setup, cartridge installation, print quality and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with anything, I suggest you contact us directly so we can help you assess what’s happening and find the proper course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Daniel S.
from Alexandria, VA
Verified Purchase:Yes
I wanted to update my old HP OfficeJet Pro 8710 to the newer model, but found the new version 9015e AIO to be flimsily made - especially in comparison to the old model. Just to give you a sense of the difference, the new machine weighed almost half the 8710 -- so it seems to me that the new machine used less plastic which made it seem so fragile - the paper tray, the door to the ink cartridges and even the paper feeder/scanner at the top of the unit. I was afraid it would easily break -- it was like walking on eggs as I put it together.
Price-wise, the newer model was very good - one of the reasons I opted to get it -- especially with the instant ink offer that would give free ink for 9 months.
Technically, I'm sure this machine is great - but like I said above it seemed so fragile that I opted to keep my older 8710.
No, I would not recommend this to a friend.
Quality
1
Written by a customer while visiting hp.com
Posted by: Anonymous
Verified Purchase:Yes
This thing eats paper. Sometimes on the first feed it crumples the page, and frequently when feeding the 2nd page it crumples and jambs.
Response from hp.comBy Keith, HP Care, March 13, 2023
Hi, Russ.
I’m sorry that your printer has experienced so many paper jams. I can wholly understand why that would become exasperating in no time. I want to help you resolve this problem, so I’ll provide some resources that I hope will reach that goal.
I can’t tell from your review whether the jams are occurring at the document feeder or within the printer itself. If it’s the former, I recommend that you follow a guide on our support site to document feeders that pull through too many pages at once or fail to pick up any paper at all. Find that guide here:
- support.hp.com/us-en/document/ish_3833686-1493864-16
If it’s the latter, I suggest going through the steps to clearing and avoiding paper jams that you’ll find in this troubleshooting guide on our support site:
- support.hp.com/us-en/document/c06201289
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I’m sorry that your printer has experienced so many paper jams. I can wholly understand why that would become exasperating in no time. I want to help you resolve this problem, so I’ll provide some resources that I hope will reach that goal.
I can’t tell from your review whether the jams are occurring at the document feeder or within the printer itself. If it’s the former, I recommend that you follow a guide on our support site to document feeders that pull through too many pages at once or fail to pick up any paper at all. Find that guide here:
- support.hp.com/us-en/document/ish_3833686-1493864-16
If it’s the latter, I suggest going through the steps to clearing and avoiding paper jams that you’ll find in this troubleshooting guide on our support site:
- support.hp.com/us-en/document/c06201289
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Cpizzy
from South Florida
Verified Purchase:Yes
Printhead is defective and toner sent is spitting out powder ink. Waiting replacement for both. If this does not work, printer will be returned.
Value
1
Quality
1
Written by a customer while visiting hp.com
Posted by: Greg T.
from Illinois
Verified Purchase:Yes
Printer arrived on time. Setup was fairly straight forward if you followed ALL the instructions as required. After set up, Setting the preferences and printing was easy to complete. Print quality was very good for both black and white and color. Have not printed any photo's yet.
I would definitely recommend this printer for home/small office use.
I would definitely recommend this printer for home/small office use.
I would recommend this to a friend!
Value
5
Quality
5
Written by a customer while visiting hp.com