Customer reviews from hp.com
HP - OfficeJet Pro 9015 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray
Average customer rating
4.4
(4,446 Reviews)
Rating breakdown 4,446 reviews
5 Stars
2,893
4 Stars
885
3 Stars
320
2 Stars
128
1 Star
220
83%of customers recommend this product.
(
1,764 out of
2,117)
Customer Reviews for HP - OfficeJet Pro 9015 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray
Posted by: RMAMANDA
Verified Purchase:Yes
LINES ON SCANS AND ON ANY COPIES FROM THE FEEDER DESPITE TAKING HP'S STEPS TO TROUBLESHOOT AND CLEAN. LAST HP DIDN'T EVEN LAST A YEAR. INCOMPATIBLE WITH MAC WITH A LOT OF FEATURES.
No, I would not recommend this to a friend.
Features
2
Performance
1
Written by a customer while visiting hp.com
Posted by: Coach Sando
from Medfield MA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this Office Jet Pro about weeks ago and have been thrilled. As so many lawyers are doing, I upgraded my home office for the current work from home orders. It came as scheduled, was easy to set up and has taken the doubt out of that end of my work. I use it primarily for printing and scanning. Its my second HP of this type (other located in our second home) and both are well-designed and reliable. I like the ease of loading the copy and the paper and replacing the cartridges.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Tubby Tardo
from Connecticut
Verified Purchase:Yes
My brand new printer stopped working after 5 days.
It has a paper error that I cannot resolve.
It has a paper error that I cannot resolve.
No, I would not recommend this to a friend.
Features
1
Performance
1
Written by a customer while visiting hp.com
Posted by: Catamount
Verified Purchase:Yes
HP OfficeJet Pro 9015e AIO The HP Pro 9015E printer is an acceptable product but a downgrade from my now unserviceable HP 8040 All-in-one printer. The HP Pro 9015 material quality is inferior, the screen size is too small, and it needs to be restarted too often
Written by a customer while visiting hp.com
Posted by: kkbarn
from Jamestown, NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have had HP printers for over 20 years and have never been disappointed. I love my new printer. It was easy to set up and load the ink. I was a little disappointed that I had to download and app to set up WFI and connectivity. It downloaded the wrong software to use with my iPad and phone and and I had to contact support. She found the error and I haven't had any problems since. I love the duplex, double sided option and it's pretty easy to decide to use it or not when printing. The MAIN reason I bought this particular model was Instant Ink.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: PPP4
Verified Purchase:Yes
The printer worked for one day. And now everytime we turn it one it cycles that it is updating software and is completely non functional. Horrible device!
No, I would not recommend this to a friend.
Features
1
Performance
1
Written by a customer while visiting hp.com
Posted by: Donald A
from Fairport, NY
Verified Purchase:Yes
As a retired Accountant, I like to print and have supporting documentation. For over six years I owned an OfficeJet Pro 8610 that never had a paper jam. However, that changed with this model. It seems that approximately 50% of the time there is a paper jam with this unit, especially printing multiple pages. It seems like a 'crap shoot' every time I hit the print button, whether or not I'll get a print-out. And on really frustrating days, the printer locks up and displays code "8910092"; I have to unplug the unit to get it working again. I very much like HP printers and like to think I happened to buy a 'lemon' this time around. Unless I find a way to fix this problem, I will have to purchase a new printer by next tax season (and it probably won't be an HP).
Lastly, the ADF does not work when scanning multiple pages.
Lastly, the ADF does not work when scanning multiple pages.
No, I would not recommend this to a friend.
Performance
1
Response from hp.comBy Keith, HP Care, June 28, 2022
Hi, Donald.
I’m sorry you’ve had such a disappointing experience with your printer. I can understand your state of mind, having endured frequent paper jams, an unexplained recurring error and a malfunctioning document feeder. I want to help improve your experience. I hope the information and resources below will make that happen.
First, I recommend going through the steps to clearing and avoiding paper jams that you’ll find in this troubleshooting guide on our support site:
- support.hp.com/us-en/document/c06201289
You might also find it helpful to check out this support document regarding how to best store and handle paper to avoid jams:
- support.hp.com/us-en/document/c04518237
For the document feeder issue, you might find useful information in this guide to feeders that fail to pick up paper or pull through too many pages at once:
- support.hp.com/us-en/document/c01728503
If any problem persists – and for input on the error code you report – I suggest you contact us directly so we can help you assess what’s happening and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
I’m sorry you’ve had such a disappointing experience with your printer. I can understand your state of mind, having endured frequent paper jams, an unexplained recurring error and a malfunctioning document feeder. I want to help improve your experience. I hope the information and resources below will make that happen.
First, I recommend going through the steps to clearing and avoiding paper jams that you’ll find in this troubleshooting guide on our support site:
- support.hp.com/us-en/document/c06201289
You might also find it helpful to check out this support document regarding how to best store and handle paper to avoid jams:
- support.hp.com/us-en/document/c04518237
For the document feeder issue, you might find useful information in this guide to feeders that fail to pick up paper or pull through too many pages at once:
- support.hp.com/us-en/document/c01728503
If any problem persists – and for input on the error code you report – I suggest you contact us directly so we can help you assess what’s happening and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Colt350
Verified Purchase:Yes
HP has paid a lot of attention to packing and unpacking the printer. Easy to unpack. Easy setup. Worked first time. Don't like the fact that HP can monitor my printer. What information they monitor, collect and use is unclear.
I would recommend this to a friend!
Written by a customer while visiting hp.com