Customer reviews from hp.com
HP - OfficeJet Pro 9015 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray
Average customer rating
4.4
(4,446 Reviews)
Rating breakdown 4,446 reviews
5 Stars
2,893
4 Stars
885
3 Stars
320
2 Stars
128
1 Star
220
83%of customers recommend this product.
(
1,764 out of
2,117)
Customer Reviews for HP - OfficeJet Pro 9015 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray
Posted by: Stevewj
from Wilmington DE
Verified Purchase:Yes
I’ve been very impressed with how easy it was to set up this AIO printer on my network and the ability to print from multiple devices including my cell phone.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Roadrider125
from California
Verified Purchase:Yes
I just set up my printer today and found it straightforward.
I would recommend this to a friend!
Features
4
Performance
4
Written by a customer while visiting hp.com
Posted by: tiggere9
from Springfield, MA
Verified Purchase:Yes
Needed to replace our old HP printer. This one was an excellent choice.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Metal Guy
from DFW, Texas
Verified Purchase:Yes
I bought the HP Office Jet Pro 9025 about a month ago to replace my Office Jet Pro 8600 hoping it would provide the same or similar features. After the usual getting acquainted period, I find that I like the 9025 even more than my 8600. I scan to both PDF & Jpeg, printing is quick copying is good quality. It is a little noisier than my 8600 but livable. I also like the second tray that holds envelopes so I don't have to change the paper tray back & forth. I would recommend this product.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Jrig
from Houston, Tx
Verified Purchase:Yes
This printer has a poor print quality and it has still not been resolved. The older model I had that went bad only after a year and a 1/2 the 8720 had much better quality. However after these 2 experience I dont think I will be using HP printers in the future.
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Keith, HP Care, July 6, 2020
Hi there.
I’m sorry to hear that your printer has rendered prints of poor quality. I can understand why that would be quite an unwelcome surprise, especially considering you had a similar experience with a previous HP printer after a year and a half. With that in mind, I’ll offer some resources and information that I hope will help.
I recommend following the steps listed in this guide to improving print quality, including faded or streaked prints, color or black ink not printing properly, and blurred or fuzzy text:
- support.hp.com/us-en/document/c06191659
If the problem persists, I hope you’ll contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
I’m sorry to hear that your printer has rendered prints of poor quality. I can understand why that would be quite an unwelcome surprise, especially considering you had a similar experience with a previous HP printer after a year and a half. With that in mind, I’ll offer some resources and information that I hope will help.
I recommend following the steps listed in this guide to improving print quality, including faded or streaked prints, color or black ink not printing properly, and blurred or fuzzy text:
- support.hp.com/us-en/document/c06191659
If the problem persists, I hope you’ll contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Osatoiredia
from Richmond Texas
Verified Purchase:Yes
I bought it couple of weeks ago, great printer works as expected so far
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Misspat553
from Philadelphia, PA
Verified Purchase:Yes
I had to replace my previous HP All in One printer. This printer is more compact and extremely user friendly.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: STLConsultant
from StLouis MO
Verified Purchase:Yes
The 9025 fails in comparison to the 8610. It is not nearly as solid of printer in weight, structure, etc. The noise level is much higher than the 8610. Prior to purchasing I contact HP to determine what printer replaced withe 8610. I was directed to the 9025 as the latest version. The features are consistent with the 8610; however, I feel that is cheaply made. The noise makes it impossible to print while on call, as I have it placed on my desk.
Features
5
Performance
3
Written by a customer while visiting hp.com