Customer reviews from hp.com
HP - OfficeJet Pro 9015 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray
Average customer rating
4.4
(4,446 Reviews)
Rating breakdown 4,446 reviews
5 Stars
2,893
4 Stars
885
3 Stars
320
2 Stars
128
1 Star
220
83%of customers recommend this product.
(
1,764 out of
2,117)
Customer Reviews for HP - OfficeJet Pro 9015 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray
Posted by: Russn
from Belgrade Montana
Verified Purchase:Yes
[This review was collected as part of a promotion.] Purchased about (3) three weeks ago, printed a copy of a tax return (20) twenty pages- ALREADY NEEDS BLACK INK CARTRIDGE!
No, I would not recommend this to a friend.
Features
4
Performance
2
Response from hp.comBy Keith, HP Care, May 4, 2020
Hi there.
I'm sorry to hear that your ink appears to have been used up too quickly. Unless you were printing mostly high-density prints (and based on your review, you were not), it does seem like you should have been able to print more.
If it appears that the cartridge was low on ink to begin with, or that the poor page yield was caused by a defective cartridge, you can contact the seller who sent you the cartridge. Because it’s the one that came with your printer, scroll to near the bottom of the HP Store website, just above the dark gray area, and on the right-hand side you can click to chat with a sales rep.
Keith
HP Care
hp.com/support
I'm sorry to hear that your ink appears to have been used up too quickly. Unless you were printing mostly high-density prints (and based on your review, you were not), it does seem like you should have been able to print more.
If it appears that the cartridge was low on ink to begin with, or that the poor page yield was caused by a defective cartridge, you can contact the seller who sent you the cartridge. Because it’s the one that came with your printer, scroll to near the bottom of the HP Store website, just above the dark gray area, and on the right-hand side you can click to chat with a sales rep.
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: SBerman
from Great Neck, NY
Verified Purchase:Yes
Always use HP printers for exceptional quality and operation; this one is no exception. Got for home business use during stay at home crisis and wanted a printer that would connect directly both to my iPad and Laptop wirelessly without a router; truly unique and fantastic operation. Was a little tricky to set up the wireless connections and it is a bit noisier than my HP printers at office, but overall, very happy!
I would recommend this to a friend!
Features
5
Performance
4
Written by a customer while visiting hp.com
Posted by: Al716
from Rock falls IL
Verified Purchase:Yes
This is the best printer I’ve had! So many features and so easy to use! 10/10
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: My office
Verified Purchase:Yes
Love HP. Have always had HP printers and Love them.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Dee3C
from Oak Park, IL
Verified Purchase:Yes
It performs beautifully, has all the features I need, is fast and very quiet. Great product!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Customer Rating
5
So easy to use and the new HP Smart app is great!
on May 11, 2020
Posted by: Mitch255
from Boston, MA
Verified Purchase:Yes
I bought this when I had to move to working at home. It has been wonderful to use and the quality of the print and scanning is great. The simplicity of the HP Smart app is great and allows you to easily print from your laptop/desktop, iPad or phone.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Helios01101111
from northbrook, IL
Verified Purchase:Yes
I had a officejet pro 8630 and this 9025 model was to be the upgrade. It does not function the same, the screen is far smaller and difficult for some to read, the outgoing faxing is very slow and only sends/scans fax pages when there is fax connection established so you cannot send multiple faxes at the same time which does not work in a small office of four people, the menu options to view outgoing faxes is difficult to get to, icons at top of screen are very small, buttons on screen are small as well, finding some settings can be difficult to find, main menu selection set up is backwards, paper feeder has a low paper capacity even for copying a large document. Just not satisfied with this newer model. It would be nice to have the 8630 available as this was not much of an upgrade..
No, I would not recommend this to a friend.
Features
2
Performance
2
Response from hp.comBy Keith, HP Care, June 3, 2020
Hi there.
I'm so sorry that your printer has not performed as reliably as it should. We aim to provide a much more consistent experience than what you describe, so I regret that we did not deliver. That said, I would love to help get some of these issues resolved for you going forward.
For help solving problems or to learn more about your printer and all its features, you can access troubleshooting guides, how-to documents, user manuals, video tutorials and software updates here:
- support.hp.com/us-en/product/hp-officejet-pro-9020-all-in-one-printer-series/23918456/model/23918457
Another option to explore is our HP Print and Scan Doctor, a general diagnostic tool. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. You can find a download available at this link:
- support.hp.com/us-en/document/c03286146
If there's any specific way that we can help you, I hope you’ll get in touch with us directly for support. We're always here and would be more than happy to help you make the most of your experience with the printer. You can reach us via your preferred method at this link: hp.com/contactHP
Keith
HP Care
hp.com/support
I'm so sorry that your printer has not performed as reliably as it should. We aim to provide a much more consistent experience than what you describe, so I regret that we did not deliver. That said, I would love to help get some of these issues resolved for you going forward.
For help solving problems or to learn more about your printer and all its features, you can access troubleshooting guides, how-to documents, user manuals, video tutorials and software updates here:
- support.hp.com/us-en/product/hp-officejet-pro-9020-all-in-one-printer-series/23918456/model/23918457
Another option to explore is our HP Print and Scan Doctor, a general diagnostic tool. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. You can find a download available at this link:
- support.hp.com/us-en/document/c03286146
If there's any specific way that we can help you, I hope you’ll get in touch with us directly for support. We're always here and would be more than happy to help you make the most of your experience with the printer. You can reach us via your preferred method at this link: hp.com/contactHP
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: LuLu12
from Mobile, AL.
Verified Purchase:Yes
this printer was a replacement for the HP 8620 for me. It has so many more features than my old printer. I love the choices that I have for how I want to print and especially for scanning!! The scanning features are amazing compared to my old HP 8620!! I am a senior citizen and have not tried all the options of printing with my iPhone, but I will tackle that soon. I am so pleased that I chose the HP 9015!!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com