Hi there.

I’m sorry to hear that you’re not satisfied with your printer purchase. I can understand why substandard print quality, the frequent need to reset the device and difficulty getting it out of sleep mode would be a frustrating start to ownership. I want to help you get the printer working to your satisfaction, so I’ll offer some resources I hope will reach that end.

First, I recommend following the steps listed in this guide to improving print quality, including faded or streaked prints, color or black ink not printing properly or at all, and blurred or fuzzy text:
- support.hp.com/us-en/document/c06191659

You can also visit a page on our support site that has diagnostic tools for various issues, including difficulty with wireless connectivity, which I suspect might be behind the need to reboot so often. You can find that page here:
- support.hp.com/us-en/topic/diagnostics

Next, I suggest you follow this guide to sleep mode and how to deal with problems that arise when a printer is in sleep mode:
- support.hp.com/us-en/document/c04183583

If any problem persists, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support