Customer reviews from hp.com
HP - OfficeJet Pro 9015 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray
Average customer rating
4.4
(3,542 Reviews)
Rating breakdown 3,542 reviews
5 Stars
2,319
4 Stars
705
3 Stars
263
2 Stars
94
1 Star
161
83%of customers recommend this product.
(
1,165 out of
1,409)
Customer Reviews for HP - OfficeJet Pro 9015 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray
Posted by: Lolopa
from Orlando Florida
Verified Purchase:Yes
I recently purchased this Printer and it is the best decision I made. It is easy to use, it was easy to set up and the print quality is excellent.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Kobe710
from New York
Verified Purchase:Yes
[This review was collected as part of a promotion.] So far love this printer. It replaced a Canon printer I bought 2 years ago to replace my HP printer & I hated the Canon printer - a piece of junk & not user-friendly. This printer prints so much faster holds more paper in the paper tray & I love HP Plus. Sticking to HP from now on!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Eric A K
Verified Purchase:Yes
Worst printer ever. Force you to order recurring ink and then doesn’t work after only 1 month. Broken. Prints are barely visible. Terrible printer and nothing but problems,
Response from hp.comBy Keith, HP Care, April 29, 2021
Hi, Eric.
I’m sorry to hear that you’ve had such difficulty with your printer. The aggravation you express is certainly understandable, considering you did not have the option to decline the Instant Ink subscription like you should have, and now the printer has started rendering prints of such poor quality. I want to help you resolve this quandary, so I’ll offer a resource and some information aimed at reaching that goal.
I can’t tell from your review what’s behind this dramatic decline in print quality, but HP+ printers come with exclusive concierge support. To call and reach live HP+ experts who can help you assess the situation, go to the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends for another year with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
I’m sorry to hear that you’ve had such difficulty with your printer. The aggravation you express is certainly understandable, considering you did not have the option to decline the Instant Ink subscription like you should have, and now the printer has started rendering prints of such poor quality. I want to help you resolve this quandary, so I’ll offer a resource and some information aimed at reaching that goal.
I can’t tell from your review what’s behind this dramatic decline in print quality, but HP+ printers come with exclusive concierge support. To call and reach live HP+ experts who can help you assess the situation, go to the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends for another year with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: shawn2298
from Wyoming
Verified Purchase:Yes
[This review was collected as part of a promotion.] This printer is 2 months old and it doesn't communicate well with the computer I bought it for...a 3 month old HP. I can't do anything from the screen on the printer but I can do the bare minimum using HP Smart but for some reason the printer and app don't let me use all of the features of the printer like double-sided printing.
No, I would not recommend this to a friend.
Features
3
Performance
2
Response from hp.comBy Keith, HP Care, April 29, 2021
Hi, Shawn.
I’m sorry to hear that you’ve encountered such difficulty with your printer’s software. I can totally understand the disappointment that would come with being unable to use all the printer’s features as well as finding the HP Smart App generally difficult to use. I would love to help you remedy this problem, so I’ll offer some suggestions aimed at getting you there.
First, if you’ve not done so already, I recommend that you follow a guide to installing and using the HP Smart App, especially the FAQ portion, which covers common questions as well as difficulties users have encountered. Choose the link to whichever document matches your operating system:
- Windows 10: support.hp.com/us-en/document/c04675142
- Mac OS: support.hp.com/us-en/document/c06188214
- Android and iOS: support.hp.com/us-en/document/c03561640
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I’m sorry to hear that you’ve encountered such difficulty with your printer’s software. I can totally understand the disappointment that would come with being unable to use all the printer’s features as well as finding the HP Smart App generally difficult to use. I would love to help you remedy this problem, so I’ll offer some suggestions aimed at getting you there.
First, if you’ve not done so already, I recommend that you follow a guide to installing and using the HP Smart App, especially the FAQ portion, which covers common questions as well as difficulties users have encountered. Choose the link to whichever document matches your operating system:
- Windows 10: support.hp.com/us-en/document/c04675142
- Mac OS: support.hp.com/us-en/document/c06188214
- Android and iOS: support.hp.com/us-en/document/c03561640
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Anfecf78
from VIRGINIA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Scanner rollers have squeaked since I purchased it. Cleaning them have not helped.
No, I would not recommend this to a friend.
Features
5
Performance
2
Response from hp.comBy Keith, HP Care, April 30, 2021
Hi there.
I’m sorry to hear that your printer’s rollers have made a squeaking noise during scanning. I can certainly understand why that would be aggravating as well as a concern about the state of the printer itself. I would love to help you remedy this situation, so I’ll offer a resource and some information I hope will further that end.
I can’t tell from your review what’s causing the squeak, whether it signifies a bigger problem or whether you can do anything to eliminate it, but I do believe it deserves additional investigation. Thus, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends another year with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
I’m sorry to hear that your printer’s rollers have made a squeaking noise during scanning. I can certainly understand why that would be aggravating as well as a concern about the state of the printer itself. I would love to help you remedy this situation, so I’ll offer a resource and some information I hope will further that end.
I can’t tell from your review what’s causing the squeak, whether it signifies a bigger problem or whether you can do anything to eliminate it, but I do believe it deserves additional investigation. Thus, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends another year with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Nptad
from Denver, co
Verified Purchase:Yes
This printer is intended to be used wirelessly, but even with company IT help we can not get it to print without a cable. Super frustrating!
No, I would not recommend this to a friend.
Features
2
Performance
4
Response from hp.comBy Keith, HP Care, April 29, 2021
Hi there.
I’m sorry to hear that your printer has not connected wirelessly like it should. The frustration you express is totally understandable, considering that even your company’s IT department has not gotten the device to work properly via this route. We want our customers to have better experiences than what you’ve endured, so I’ll make a suggestion that I hope will help you get the printer connected and working to your satisfaction.
HP+ printers come with exclusive concierge support. To call and reach live HP+ experts who can help you with setup and connectivity, go to the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
I’m sorry to hear that your printer has not connected wirelessly like it should. The frustration you express is totally understandable, considering that even your company’s IT department has not gotten the device to work properly via this route. We want our customers to have better experiences than what you’ve endured, so I’ll make a suggestion that I hope will help you get the printer connected and working to your satisfaction.
HP+ printers come with exclusive concierge support. To call and reach live HP+ experts who can help you with setup and connectivity, go to the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Lynnbob
from Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this a month ago. Had help with an HP tech setting it up. My iMac is 8 yrs. old and it is compatible.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: LeftCoastTerri
from Long Beach, Ca
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love this printer. I love the new ink cartridges, and the speed of printing.
I am in 3 choirs and have to print out my music for class. I LOVE how the 2 sided format works, it's amazing. I will always be an HP fan.
And your help desk and sales force are wonderful.
I am in 3 choirs and have to print out my music for class. I LOVE how the 2 sided format works, it's amazing. I will always be an HP fan.
And your help desk and sales force are wonderful.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com