Customer reviews from hp.com
HP - OfficeJet Pro 9015 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray
Average customer rating
4.4
(3,542 Reviews)
Rating breakdown 3,542 reviews
5 Stars
2,319
4 Stars
705
3 Stars
263
2 Stars
94
1 Star
161
83%of customers recommend this product.
(
1,165 out of
1,409)
Customer Reviews for HP - OfficeJet Pro 9015 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray
Posted by: adela2211
from key biscayne, florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] good value but very complicated setup, it took me a very long time and trouble
I would recommend this to a friend!
Features
3
Performance
4
Written by a customer while visiting hp.com
Posted by: Craig S
from Pittsburgh PA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Purchased to replace a previous 9015 All-in-One Printer that failed within 13 months, but I liked the functionality of the old one enough to stick with the same printer. All printer functions work nicely with the HP Smart app, which can be downloaded to desktop and laptops computers and as well as mobile devices. Adding HP Plus at no cost results in an extra year of warranty. I then added the three-year HP Care Pack for a total of five years of warranty coverage. Very happy with the new printer and happy to now have warranty coverage for five years.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: John2005
from Ohio
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have been a loyal HP printer user for years. Everything was rock solid as far a hardware and software. With my latest purchase, an OfficeJet Pro 9015e, I have had to replace the corrupted drivers twice in about a month. That is exactly 2 times more than I have ever had to on previous printers.
I would recommend this to a friend!
Features
5
Performance
4
Written by a customer while visiting hp.com
Posted by: Guitar man
from Central Indiana
Verified Purchase:Yes
[This review was collected as part of a promotion.] After one month of use, my new HP Officejet 9015e has proven to be the very best printer I’ve ever owned - and I’ve owned several! The print quality is superb! I have been printing photo quality pictures for my family that look like they came from a photo lab!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: whucky
from Bend, Oregon
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought this awhile ago and love the choice and will tell everyone to buy It.
I would recommend this to a friend!
Features
5
Performance
3
Written by a customer while visiting hp.com
Posted by: CCCALI
from Colorado
Verified Purchase:Yes
[This review was collected as part of a promotion.] Excellent Printer; efficient and consistent. Its a perfect home office printer. The sole drawback is that its a little slow, but its still an excellent purchase.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Todd F
from Connecticut
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchased this about a month ago and have been having so many issues with the software I'm starting to get very frustrated. I bought new because my previous machine was also experiencing so many software issues, and it was old enough that I believed updates were just no longer being supported. Perhaps the real problem is just with HP's software altogether!
No, I would not recommend this to a friend.
Features
2
Performance
2
Response from hp.comBy Keith, HP Care, April 19, 2021
Hi, Todd.
I’m sorry to hear that your printer’s software has been so difficult to use. I can easily understand why that would be a huge disappointment, especially considering you discarded your previous printer because of software difficulty. I can’t tell from your review specifically what problems you’ve encountered with the software, but I’ll nonetheless offer a couple of resources that I hope will help you resolve any issue.
If you’ve not done so already, I recommend that you follow a guide to installing and using the HP Smart App, especially the FAQ portion, which covers common questions as well as difficulties users have encountered. Choose the link to whichever document matches your operating system:
- Windows 10: support.hp.com/us-en/document/c04675142
- Mac OS: support.hp.com/us-en/document/c06188214
- Android and iOS: support.hp.com/us-en/document/c03561640
If you need further assistance, HP+ printers come with exclusive concierge support. To call and reach live HP+ experts who can help you with software or any other issue you face, go to the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
I’m sorry to hear that your printer’s software has been so difficult to use. I can easily understand why that would be a huge disappointment, especially considering you discarded your previous printer because of software difficulty. I can’t tell from your review specifically what problems you’ve encountered with the software, but I’ll nonetheless offer a couple of resources that I hope will help you resolve any issue.
If you’ve not done so already, I recommend that you follow a guide to installing and using the HP Smart App, especially the FAQ portion, which covers common questions as well as difficulties users have encountered. Choose the link to whichever document matches your operating system:
- Windows 10: support.hp.com/us-en/document/c04675142
- Mac OS: support.hp.com/us-en/document/c06188214
- Android and iOS: support.hp.com/us-en/document/c03561640
If you need further assistance, HP+ printers come with exclusive concierge support. To call and reach live HP+ experts who can help you with software or any other issue you face, go to the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: RetiredRick
from Indiana
Verified Purchase:Yes
[This review was collected as part of a promotion.] This printer was a replacement for a years old HP ink-jet and it's light years ahead in technology from the old printer. We're glad we stuck with HP!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com