Customer reviews from hp.com
HP - OfficeJet Pro 9015 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray
Average customer rating
4.4
(3,542 Reviews)
Rating breakdown 3,542 reviews
5 Stars
2,319
4 Stars
705
3 Stars
263
2 Stars
94
1 Star
161
83%of customers recommend this product.
(
1,165 out of
1,409)
Customer Reviews for HP - OfficeJet Pro 9015 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray
Posted by: Henry 1970
Verified Purchase:Yes
This product did not ship with a disc for installing drivers and I could not download the drivers from HP’s site.
I had to pay for a third party to get the online drivers to load.
I had to pay for a third party to get the online drivers to load.
Written by a customer while visiting hp.com
Posted by: Anonymous
from Phila, PA
Verified Purchase:Yes
If you want to scan, problems with this feature. Scan does not work.
No, I would not recommend this to a friend.
Features
2
Performance
2
Response from hp.comBy Keith, HP Care, November 13, 2020
Hi, Carla.
I’m sorry to hear that your printer’s scan feature has not worked. Your review is brief, but your disappointment is clear – and totally understandable – so I’ll offer some information and a resource I hope will help.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including scanning. On that page you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common scanning and printing issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
I’m sorry to hear that your printer’s scan feature has not worked. Your review is brief, but your disappointment is clear – and totally understandable – so I’ll offer some information and a resource I hope will help.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including scanning. On that page you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common scanning and printing issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Skiles
from Reno, NV
Verified Purchase:Yes
I wish I was happier with this printer for what I paid for it. I have had two IT people out and the only way to scan from this printer is by using the HP software, you cannot just use the buttons from the screen on the printer. It also advertises that it prints much faster than it really does. The 2nd tray is also impossible to get to work. Save your money and buy the cheaper model or spend the money on a laserjet. This printer is overpriced for what it is and lacks functionality.
No, I would not recommend this to a friend.
Features
2
Performance
3
Written by a customer while visiting hp.com
Posted by: RJR 2050
from Doylestown, pa
Verified Purchase:Yes
Nice printer. Software installation is ridiculous. That hp 123 site is confusing and simply doesn't work. Keeps saying there is a newer version of the software but it's the exact same version when you try to install it. Keeps you in an endless loop until you totally remove the software and just download from the regular hp site. Then you get a message from the printer that a printer needs an update. Crazy!
Features
4
Performance
4
Written by a customer while visiting hp.com
Posted by: Dr C Miller
from Pittsburgh pa
Verified Purchase:Yes
The printer is noisy and slow. Not what I expected for the price.
No, I would not recommend this to a friend.
Performance
2
Written by a customer while visiting hp.com
Customer Rating
2
Not as good as the OfficeJet Pro 8610 series
on November 30, 2020
Posted by: JimBOBlbc
from San Francisco, California
Verified Purchase:Yes
Although it looks newer it seems to print half solid print, underline looks like 1980 dot Metrex. It paper catches does not retract and you have to manually put you hand on it to make sure it does not break up. So far the clicking sound of plastic parts are far different the the solid sound of my 8610?
No, I would not recommend this to a friend.
Features
3
Performance
2
Response from hp.comBy Keith, HP Care, December 4, 2020
Hi there.
I’m sorry to hear that your printer has not performed like it should. I can understand why issues related to substandard print quality, the paper feed and noisy printing would be quite a disappointment. With that in mind, I’ll offer a resource and some information I hope will help.
I can’t tell from your review what’s causing these issues or whether they’re related, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I’m sorry to hear that your printer has not performed like it should. I can understand why issues related to substandard print quality, the paper feed and noisy printing would be quite a disappointment. With that in mind, I’ll offer a resource and some information I hope will help.
I can’t tell from your review what’s causing these issues or whether they’re related, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Customer Rating
5
Printing from my phone has never been so good!
on December 2, 2020
Posted by: Stephzmr
from Walla Walla, WA
Verified Purchase:Yes
Love love love all the features! I’ve never had a printer I can print from my phone and it is so cool! I absolutely love the wireless printing!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Johnapt
from Gilbert, Az
Verified Purchase:Yes
I ordered this for my son, i have a smaller one at home. HP 925e scans and prints much faster than my old printer and the ink delivery is so cost effective and efficient. I love HP printers.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com