Customer reviews from hp.com
HP - OfficeJet Pro 9015 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray
Average customer rating
4.4
(3,542 Reviews)
Rating breakdown 3,542 reviews
5 Stars
2,319
4 Stars
705
3 Stars
263
2 Stars
94
1 Star
161
83%of customers recommend this product.
(
1,165 out of
1,409)
Customer Reviews for HP - OfficeJet Pro 9015 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray
Posted by: Jrig
from Houston, Tx
Verified Purchase:Yes
This printer has a poor print quality and it has still not been resolved. The older model I had that went bad only after a year and a 1/2 the 8720 had much better quality. However after these 2 experience I dont think I will be using HP printers in the future.
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Keith, HP Care, July 6, 2020
Hi there.
I’m sorry to hear that your printer has rendered prints of poor quality. I can understand why that would be quite an unwelcome surprise, especially considering you had a similar experience with a previous HP printer after a year and a half. With that in mind, I’ll offer some resources and information that I hope will help.
I recommend following the steps listed in this guide to improving print quality, including faded or streaked prints, color or black ink not printing properly, and blurred or fuzzy text:
- support.hp.com/us-en/document/c06191659
If the problem persists, I hope you’ll contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
I’m sorry to hear that your printer has rendered prints of poor quality. I can understand why that would be quite an unwelcome surprise, especially considering you had a similar experience with a previous HP printer after a year and a half. With that in mind, I’ll offer some resources and information that I hope will help.
I recommend following the steps listed in this guide to improving print quality, including faded or streaked prints, color or black ink not printing properly, and blurred or fuzzy text:
- support.hp.com/us-en/document/c06191659
If the problem persists, I hope you’ll contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: STLConsultant
from StLouis MO
Verified Purchase:Yes
The 9025 fails in comparison to the 8610. It is not nearly as solid of printer in weight, structure, etc. The noise level is much higher than the 8610. Prior to purchasing I contact HP to determine what printer replaced withe 8610. I was directed to the 9025 as the latest version. The features are consistent with the 8610; however, I feel that is cheaply made. The noise makes it impossible to print while on call, as I have it placed on my desk.
Features
5
Performance
3
Written by a customer while visiting hp.com
Posted by: Jumping
from Fay, NC
Verified Purchase:Yes
I purchased my printer on line and it was delivered just in time as I needed to print that weekend. The print quality is outstanding but remember, I've only had it for one week.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Anonymous
from Denver, CO
Verified Purchase:Yes
I bought this as a replacement for an hp office jet pro 8600. It doesnt have nearly the same feeder capacity. It doesnt scan from the feeder tray automatically like the 8600. Was told a lot of hype about the smart routines/short cuts. Reality shows them to be limited and not as intuitive as I'd hoped.
No, I would not recommend this to a friend.
Features
2
Performance
2
Written by a customer while visiting hp.com
Posted by: Offie
from New York
Verified Purchase:Yes
This printer is so much better and faster than our previous one!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Customer Rating
3
prints ok, but won't go wireless with my windows
on October 24, 2020
Posted by: Anonymous
from california
Verified Purchase:Yes
this printer prints okay, but will not go wireless with my dell windows 10, and can't figure out why
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: concerned about vibration
Verified Purchase:Yes
This printer is more than I needed but it was the only option available at the time I ordered that would fit my needs. Set up was not a snap. Inserting cartridges onto springs seems a weak point. My major complaint is the amount of vibration this machine causes when printing. I move it from a desk to the top of a 3 drawer file cabinet and the whole cabinet shimmies when the printer is printing.
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: Anonymous
from Blackwood, NJ
Verified Purchase:Yes
The ADF holds very little paper. The scan and fax quality is terrible. The output tray holds very little paper. My computer loses connection and it is a wired connection.. The device has frozen on me at least 3 times and I have only had it from 10/11 to 10/28. You only got 2 stars because I like the envelope tray.
No, I would not recommend this to a friend.
Features
2
Performance
1
Response from hp.comBy Keith, HP Care, November 3, 2020
Hi there.
I’m sorry to hear that your printer has performed poorly on several fronts and that you’re dissatisfied with some of its design elements. I can easily understand why that would be quite a frustrating combination, so I’ll offer a resource and some information I hope will help.
I can’t tell from your review why your printer loses its connection and has frozen up several times, so I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
I’m sorry to hear that your printer has performed poorly on several fronts and that you’re dissatisfied with some of its design elements. I can easily understand why that would be quite a frustrating combination, so I’ll offer a resource and some information I hope will help.
I can’t tell from your review why your printer loses its connection and has frozen up several times, so I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com