Customer reviews from hp.com
HP - OfficeJet Pro 9015 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray
Average customer rating
4.4
(4,446 Reviews)
Rating breakdown 4,446 reviews
5 Stars
2,893
4 Stars
885
3 Stars
320
2 Stars
128
1 Star
220
83%of customers recommend this product.
(
1,764 out of
2,117)
Customer Reviews for HP - OfficeJet Pro 9015 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray
Posted by: JLCa
from San Clemente, CA
Verified Purchase:Yes
Excellent package!
I would recommend this to a friend!
Value
5
Quality
5
Written by a customer while visiting hp.com
Posted by: GeneNavy
from Weddington, NC
Verified Purchase:Yes
The ink that came with the printer showed low as soon as I installed them. I signed up for Ink+ and they are sending new ink but it has been over a week and they have not arrived. Not happy. My last HP printer lasted over 10 years but does not print on two sides anymore so had to buy a new one.
I would recommend this to a friend!
Value
3
Quality
4
Written by a customer while visiting hp.com
Posted by: P. Anthony
from California
Verified Purchase:Yes
The reason I give it a 3 star status is because of the problems I had to get the ink cartridges to click into place. They kept popping out. That took about half an hour just by itself. Patience was needed. When I did finally get to be able to print it worked exactly as I expected it to. When printing on photo paper be sure to set it on best printing mode otherwise you will get streaks or lines through the photograph. When attempting to print a photo on 4 x 6 inch photo paper it got stuck and did not print even though I set it to the correct setting for the size of paper I was using. I haven't printed any envelopes yet, so I am not sure how the printer will respond to that setting.
No, I would not recommend this to a friend.
Value
3
Quality
3
Written by a customer while visiting hp.com
Posted by: Anonymous
Verified Purchase:Yes
We like our HP printer, however, we have had multiple connectivity and offline problems with the new printer since its setup. Two cases have been opened and closed and we are intermittently dealing with offline issues. HP Technical Support technicians have tried to be helpful but we continue to have to use self help tools to get the printer to work. We did not have this issue with our old printer.
I would recommend this to a friend!
Quality
3
Written by a customer while visiting hp.com
Posted by: JoBrSa
from Washington state
Verified Purchase:Yes
Started OK first time, but when I went t use it a second time I had to reset all to make it work.
I would recommend this to a friend!
Value
4
Quality
5
Written by a customer while visiting hp.com
Posted by: Barry D
Verified Purchase:Yes
My only complaint is that the document feeder tray doesn’t have hinges that allow a soft close. You either have to hold the feeding tray open or open it completely otherwise it will fall down onto the glass. I don’t understand why HP would design it this way. My previous HP all in one printer was not like this.
Written by a customer while visiting hp.com
Posted by: Ed lucke
from Va
Verified Purchase:Yes
Install software was not helpful.
Value
3
Quality
2
Response from hp.comBy Keith, HP Care, February 22, 2023
Hi, Ed.
I’m sorry to learn that your printer was so difficult to set up. I can understand why that would be a frustrating start to owning a new device. I can’t tell from your review whether you were able to complete the setup process, but I’ll nonetheless provide some resources aimed at helping you get the machine working to your satisfaction.
If you still need to complete setup and installation, you can access a tutorial specific to your printer on our support site. On the same page as the tutorial, you can find the main user manual, how-to documents, software updates and troubleshooting guides. Find those materials here:
- support.hp.com/us-en/product/model/37934143
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity difficulties. There you can find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with anything, I suggest you contact us directly so we can help you assess what’s happening and find the proper course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
I’m sorry to learn that your printer was so difficult to set up. I can understand why that would be a frustrating start to owning a new device. I can’t tell from your review whether you were able to complete the setup process, but I’ll nonetheless provide some resources aimed at helping you get the machine working to your satisfaction.
If you still need to complete setup and installation, you can access a tutorial specific to your printer on our support site. On the same page as the tutorial, you can find the main user manual, how-to documents, software updates and troubleshooting guides. Find those materials here:
- support.hp.com/us-en/product/model/37934143
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity difficulties. There you can find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with anything, I suggest you contact us directly so we can help you assess what’s happening and find the proper course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Anonymous
Verified Purchase:Yes
It is okay. Not great.
Quality
3
Written by a customer while visiting hp.com