Customer reviews from hp.com
HP - OfficeJet Pro 9015 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray
Average customer rating
4.4
(4,446 Reviews)
Rating breakdown 4,446 reviews
5 Stars
2,893
4 Stars
885
3 Stars
320
2 Stars
128
1 Star
220
83%of customers recommend this product.
(
1,764 out of
2,117)
Customer Reviews for HP - OfficeJet Pro 9015 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray
Posted by: LuLu12
Verified Purchase:Yes
It is very reliable and responds quickly. I have 2 of these printers. Because the first one performed so well, I just purchased another one just like it for our beach house. Very pleased and satisfied with this printer.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Name is in the paper work
Verified Purchase:Yes
Was quite happy with my last two printers which were also H P's...
Written by a customer while visiting hp.com
Posted by: Ms No Name
Verified Purchase:Yes
It makes something simple so complicated. Just getting it set up was a pain.
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: Sharynedb
from Pleasantville, NJ
Verified Purchase:Yes
I had an old version of this printer and feed tray was not working plus sometimes color printing was not very good so when I replaced my computer the price was so good that I decided to upgrade my printer. Love it, feeds smoothly, a little noisy but prints beautifully.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Gears
from Dallas, TX
Verified Purchase:Yes
Sometimes it takes minutes for the printer to synch with my laptop. Also unit so tall! Why?
No, I would not recommend this to a friend.
Response from hp.comBy Keith, HP Care, August 29, 2022
Hi there.
I’m sorry to learn that you’ve run into difficulties with your printer. I can wholly understand why having to wait several minutes for the printer to link to your laptop while also being dissatisfied with the design of the machine would make for a poor start to ownership. I want to help you remedy the issues that you can. I hope the resources below guide you to that end.
First, when you say you must wait for the printer to sync with your laptop, I can’t tell whether you mean a connectivity issue or a delay when you send a print job. If it’s the former, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
If it’s the latter, I suggest that you follow a guide on our support site that covers improving print speed. Find that guide here:
- support.hp.com/us-en/document/ish_2817150-2408088-16
Also, updating the firmware can often help improve print speed and other performance. You can find out how to do that here:
- support.hp.com/us-en/document/c02919168
If any problem persists, I suggest you contact us directly so we can help you assess what’s happening and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
I’m sorry to learn that you’ve run into difficulties with your printer. I can wholly understand why having to wait several minutes for the printer to link to your laptop while also being dissatisfied with the design of the machine would make for a poor start to ownership. I want to help you remedy the issues that you can. I hope the resources below guide you to that end.
First, when you say you must wait for the printer to sync with your laptop, I can’t tell whether you mean a connectivity issue or a delay when you send a print job. If it’s the former, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
If it’s the latter, I suggest that you follow a guide on our support site that covers improving print speed. Find that guide here:
- support.hp.com/us-en/document/ish_2817150-2408088-16
Also, updating the firmware can often help improve print speed and other performance. You can find out how to do that here:
- support.hp.com/us-en/document/c02919168
If any problem persists, I suggest you contact us directly so we can help you assess what’s happening and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Customer Rating
5
Seamless wireless set-up and connectivity works we
on September 2, 2022
Posted by: DavidK El Dorado Hills
from El Dorado Hills, CA
Verified Purchase:Yes
Seamless wireless set-up and connectivity works well with our two laptops. Currently trying the new HP instant ink program.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Sarabi
from Bowi, MD
Verified Purchase:Yes
I’m not pleased with this printer. It is loud — much louder than my last two HP printers. It sounds clunky like something is broken, but it isn’t. And it does not scan 11x14 like my old HP printer. And it frequently “needs attention,” making printing unreliable.
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: Pinnacle
from Southern CA
Verified Purchase:Yes
works fine when nit works. I bought this machine 60 days ago and have six case #'s already. Your techs get it going right, and 3-5 days later it fails again.
Written by a customer while visiting hp.com