Customer reviews from hp.com
HP - OfficeJet Pro 9015 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray
Average customer rating
4.4
(4,446 Reviews)
Rating breakdown 4,446 reviews
5 Stars
2,893
4 Stars
885
3 Stars
320
2 Stars
128
1 Star
220
83%of customers recommend this product.
(
1,764 out of
2,117)
Customer Reviews for HP - OfficeJet Pro 9015 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray
Posted by: Terri36
Verified Purchase:Yes
I'm not as techy as a lot of folks, so i'm glad the HP tech did the remote installation for me. I couldn't have done it without him.
I would recommend this to a friend!
Features
4
Performance
5
Written by a customer while visiting hp.com
Posted by: Small law firm lawyer
Verified Purchase:Yes
This is the first time I've been disappointed in an HP printer, after being a loyalist for years. It jams frequently, and the jam can be exceptionally difficult to clear depending on if the paper gets caught as there are not “release” points
No, I would not recommend this to a friend.
Performance
2
Response from hp.comBy Keith, HP Care, May 2, 2022
Hi there.
I’m sorry to hear that your printer has experienced such frequent paper jams, and that the jams have been difficult to clear. It’s no surprise you’re disappointed, especially considering you’ve had better experiences with other HP printers. I want to help you remedy this problem. I hope the resources below will reach that goal.
First, I recommend going through the steps to clearing and avoiding paper jams that you’ll find in this troubleshooting guide on our support site:
- support.hp.com/us-en/document/c06201289
You might also find it helpful to check out this support document regarding how to best store and handle paper to avoid jams:
- support.hp.com/us-en/document/c04518237
If the problem persists, I suggest that you contact us directly so we can help you assess what’s going on an find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
I’m sorry to hear that your printer has experienced such frequent paper jams, and that the jams have been difficult to clear. It’s no surprise you’re disappointed, especially considering you’ve had better experiences with other HP printers. I want to help you remedy this problem. I hope the resources below will reach that goal.
First, I recommend going through the steps to clearing and avoiding paper jams that you’ll find in this troubleshooting guide on our support site:
- support.hp.com/us-en/document/c06201289
You might also find it helpful to check out this support document regarding how to best store and handle paper to avoid jams:
- support.hp.com/us-en/document/c04518237
If the problem persists, I suggest that you contact us directly so we can help you assess what’s going on an find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: br064
from hampton virginia
Verified Purchase:Yes
ok printer the auto feed is a little wonky and the display is small and does stay in the up postion when you touch it it goes back to the vertical spot
Performance
2
Written by a customer while visiting hp.com
Posted by: Awp1949
from Alamogordo, NM
Verified Purchase:Yes
Great printer. Very easy to setup. Easy to print. HP app is great.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Anonymous
from San Diego CA
Verified Purchase:Yes
It was not of the quality that I expected so I returned it and stayed with my Officejet Pro 8740 with dual cassette.
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: Richlion
from New York NY
Verified Purchase:Yes
The OfficeJet Pro 9015e AIO does its job quite well. Nice to have automatic two side printing. Scan speed is much faster than my previous 7 year old HP. Good print quality. The view screen on the printer allows adjustments before copying etc. Holds half a pack of paper. Color photos are very acceptable in quality. So far, no complaints.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: peroberts
Verified Purchase:Yes
Instructions were a little out of date for this printer. Would have preferred the ability to choose ethernet or wireless without having to change the setting on the printer each time.
Written by a customer while visiting hp.com
Posted by: lynn morton
Verified Purchase:Yes
Not happy. I could have gotten a printerhead to fix my problem instead of purchasing another printer
Written by a customer while visiting hp.com