I've been working with computers since the early 70's. I was in the tech dept. at Shell Oil. I thought I would have to return this printer, as it was a fight from the word go to get the software installed. There was not a disk in the box, which is OK but there should have been a link somewhere to the software. It was click here, go there, try again, we cannot connect, over and over and over. I finally did get it to work on print only. 2 days later, a popup told me the desktop software was available, so I downloaded it. It all works now, but you don't know just how close I came to returning it. And, it would not recognize my username and password. No amount of work on my part (or clicking "I forgot my password" even though I did not) would enable me to log in. I finally gave up and signed my wife up.
I haven't had my new HP printer that long and I haven't really used it that much in these first few weeks but, no problems to report! I bought the printer to use in my home office and so far, so good.. I have to use HP Smart to scan because of an issue with my computer but even that's not a problem! HP Smart is user friendly, always ready, and as close as my phone!
This printer is printing PPM slower than what I expected. This could be because it’s passing through HP server. As a matter of fact all the printers that passing through HP server that’s interfaces with the Instant Ink package Produce slow down print activity.