Hi there.

Thanks for the review and feedback. While I’m glad to know that you like your printer’s print and copy functions, I’m sorry to hear that it’s rendering scans of poor quality. Considering that you scan a lot of paperwork, it’s easy to understand why this would be quite a jarring surprise. With that in mind, I’ll suggest some resources that I hope will help you get scans of the quality you need.

First, I recommend you go through the steps in this guide to improving scan quality:
- support.hp.com/us-en/document/c05343887

You can also visit a page on our support site that has diagnostic tools for various issues. There you’ll find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common scanning and printing difficulties. Visit that page here:
- support.hp.com/us-en/topic/diagnostics

If you need further assistance, I suggest you contact us directly at +1 800-474-6836 so we can help you assess the situations and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support