Hi there.

I’m sorry that you’ve had such a rough time with your printer purchase. I can wholly understand why a nearly five-hour setup session followed by an exchange process that’s not yet complete would be tremendously frustrating. I want to help you have the best possible experience with the replacement printer, so I’ll suggest some resources that I hope will reach that end.

As I suspect you might already know, for setup and installation, you can access a tutorial specific to your printer on our support site. On the same page as the tutorial, you can find the main user manual, how-to documents, software updates and troubleshooting guides. Find those materials here:
- support.hp.com/us-en/product/model/37934143

You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including connectivity, print quality and cartridge installation. There you can find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. You can find the page here:
- support.hp.com/us-en/topic/diagnostics

If you need further assistance with anything else, I suggest that you contact us directly so we can help you assess what’s happening and find the proper course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help

Keith
HP Care
hp.com/support