Customer reviews from hp.com
HP - OfficeJet Pro 9015 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray
Average customer rating
4.4
(3,542 Reviews)
Rating breakdown 3,542 reviews
5 Stars
2,319
4 Stars
705
3 Stars
263
2 Stars
94
1 Star
161
83%of customers recommend this product.
(
1,165 out of
1,409)
Customer Reviews for HP - OfficeJet Pro 9015 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray
Posted by: Bobbi 1031
from Virginia Beach, VA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I received the printer in less than one day. That was great. HOWEVER, one of the ink cartridges is defective and I have not been able to install the printer to print, copy, or scan because of this. I called your customer service number and they walked me through testing all the cartridges (which I had done several times on my own). I was then informed that it would be 7 to 10 days before I received replacement ink. I told the agent that I needed this printer for work and that the ink should be delivered as quickly as the printer. No such luck. What a shame.
Features
1
Performance
1
Written by a customer while visiting hp.com
Posted by: SimpleHuman
from Washington State
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought this, set it up, printed out first page, no issues. Scanned first page back in and that scanned document (page) was crooked or tilted. Sizing of scanned page did not match original. Margins were off, text in scan was shifted. Image in scanned result was of different size, and so was text.
Scanned different pages, of high quality printed documents, and all came out crooked or tilted, margins off, etc. Does not matter if you use the document feeder or place the page directly on the scanning bed aligned to the corner, the resulting scan always comes out crooked.
This is unacceptable if you are in need of an accurate scan in order to edit PDF documents. OCR fails because of tilted text.
The attractiveness of an All-In-One printer with the scanning capability that the 9025e is supposed to deliver is the elimination of a dedicated piece of equipment for scanning documents or photos or other paperwork.
The 9025e fails in quality document scanning. Investigation of other reviews on 9025e and other HP All-In-One printers reveal many have this crooked or tilted scan issue.
Had high hopes that HP's 9025e would have incorporated the latest in scan technology producing high quality results but sadly this is not the case.
Returned the printer.
No, I would not recommend this to a friend.
Features
3
Performance
1
Written by a customer while visiting hp.com
Posted by: rrinc1
from Florida
Verified Purchase:Yes
The printer/scanner continues to be unable to maintain a connection to the computer. Have about 20 hours with HP doing remote work to no avail
No, I would not recommend this to a friend.
Features
5
Performance
1
Written by a customer while visiting hp.com
Posted by: Akei
from Tucson, AZ
Verified Purchase:Yes
The printer prints very slowly. Looking into returning it for a different one.
No, I would not recommend this to a friend.
Response from hp.comBy Keith, HP Care, September 15, 2022
Hi, Akei.
I’m sorry to hear that your printer has rendered prints so slowly. It’s easy to understand why that would be an unwelcome surprise with a new device. I want to help you remedy this problem. I hope the resources below guide you to that end.
First, I recommend that you follow a guide on our support site that covers improving print speed; it contains sections on Windows as well as Mac OS. Find that guide here:
- support.hp.com/us-en/document/ish_2817150-2408088-16
Also, updating the firmware can often help improve print speed and other performance. You can find out how to do that here:
- support.hp.com/us-en/document/c02919168
If print speed does not adequately increase, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I’m sorry to hear that your printer has rendered prints so slowly. It’s easy to understand why that would be an unwelcome surprise with a new device. I want to help you remedy this problem. I hope the resources below guide you to that end.
First, I recommend that you follow a guide on our support site that covers improving print speed; it contains sections on Windows as well as Mac OS. Find that guide here:
- support.hp.com/us-en/document/ish_2817150-2408088-16
Also, updating the firmware can often help improve print speed and other performance. You can find out how to do that here:
- support.hp.com/us-en/document/c02919168
If print speed does not adequately increase, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Customer Rating
5
Great Printer For A Small Office
on March 25, 2019
Posted by: RichKahmercom
from Ridley Park, PA
Our previous printer stopped working when we upgraded to Windows 10. This HP OfficeJet Pro has been a great replacement! Myself and the staff really like the ability to print from anywhere. It was easy to setup and connected to our WiFi quickly. Will be purchasing another one for our other office in the near future.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Jill B
from West Virgina
Verified Purchase:Yes
[This review was collected as part of a promotion.] Not nearly as good as the HP 8025.
Slow, but quiet. Set-up was a pain. It was so much easier when install disc was provided.
Paper tray #2 (top) and the discharge tray are cheap beyond cheap. Feels like they're going to snap in half every time I touch them.
The discharge tray is so short, documents fall right off the end.
Slow, but quiet. Set-up was a pain. It was so much easier when install disc was provided.
Paper tray #2 (top) and the discharge tray are cheap beyond cheap. Feels like they're going to snap in half every time I touch them.
The discharge tray is so short, documents fall right off the end.
Features
3
Performance
3
Written by a customer while visiting hp.com
Posted by: Wanda5
from Nebraska
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have had this about a week now. One time I got an error message that I had a bad print head so I had to reset the cartridges. Several times it has told me that I have the magenta and cyan cartridges in the wrong slots when I didn't. The only way I could clear it was to reset every cartridge. Sometimes it sounds like the internal parts are cheaply made plastic that is about to break! This is not the usual quality that I am used to getting from HP. I don't know if I just got a bad printer or if they are all like this. Luckily I have warranty on it because I have a feeling that it will not be lasting long.
No, I would not recommend this to a friend.
Features
5
Performance
2
Written by a customer while visiting hp.com
Posted by: DrNancy
from East Hanover, NJ
Verified Purchase:Yes
[This review was collected as part of a promotion.] HP should fire whoever designed their new wave of printers. The screen is time and almost impossible to use. The printer takes forever to download to connect to computer.
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Marco Luisi, HP Care, November 7, 2019
Hi there,
I'm very sorry to hear that you've not had the experience you expected to with the printer and that the printer's installation is taking so long. This is quite disappointing, especially since we always aim to deliver a quality experience with our printers.
Please don't hesitate to reach out to us for support in case you need further assistance. We're always here and would be more than happy to help you make the most of your experience with the printer. You can get in touch with us via your preferred method at this link: hp.com/contactHP
Marco
HP Care
hp.com/support
I'm very sorry to hear that you've not had the experience you expected to with the printer and that the printer's installation is taking so long. This is quite disappointing, especially since we always aim to deliver a quality experience with our printers.
Please don't hesitate to reach out to us for support in case you need further assistance. We're always here and would be more than happy to help you make the most of your experience with the printer. You can get in touch with us via your preferred method at this link: hp.com/contactHP
Marco
HP Care
hp.com/support
Written by a customer while visiting hp.com