Customer reviews from hp.com
HP - OfficeJet Pro 9015 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray
Average customer rating
4.4
(4,446 Reviews)
Rating breakdown 4,446 reviews
5 Stars
2,893
4 Stars
885
3 Stars
320
2 Stars
128
1 Star
220
83%of customers recommend this product.
(
1,764 out of
2,117)
Customer Reviews for HP - OfficeJet Pro 9015 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray
Posted by: jls2071
from South Carolina
Verified Purchase:Yes
It has functioned well performing the tasks I had need of.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Customer Rating
3
Wireless setup instructions are not very good.
on August 6, 2020
Posted by: gpfran
Verified Purchase:Yes
I just bought this printer and spent too much time trying to set up the wireless network. Poor instructions, they required an app to download only to have less information about the set up. It should be made easy to set up for non technical users.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: KCProf
from Kansas City
Verified Purchase:Yes
Overall I am pleased with the HP OfficeJet Pro 9015 All-in-One Printer, even though I have not used (or need) all of functions. My one disappointment is the reception of the printed pages. In the other HP printers I have used, the printed page exits the printer in "flat-space" - the tray being longer than the page itself. In the 9015 the printed page is in "curved space", where the end of the page is beyond the tray length. This design causes the pages to become "random" - some even falling to the floor on occasion. I think this design was made by someone who does not print more than 10 pages.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Cfg159
Verified Purchase:Yes
Have only had it two days. So far so good. High quality print results.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Sarg123
from Pennsylvania
Verified Purchase:Yes
Had great difficulty loading the ink. Kept getting an error message that some or all of the ink cartridges were defective. Cartridges kept popping out of the compartment like the spring mechanism was too tight to allow the cartridge to sit in place properly. Finally after man tries, they side into place property but the print Cartridge sometimes makes an
agonizing noise when it moves back and forth. I think something is wrong with the machine. Had two paper jams already. Also very odd. Wondering. Did I get a lemon?
agonizing noise when it moves back and forth. I think something is wrong with the machine. Had two paper jams already. Also very odd. Wondering. Did I get a lemon?
No, I would not recommend this to a friend.
Features
5
Performance
2
Response from hp.comBy Keith, HP Care, August 11, 2020
Hi there.
I’m sorry to hear that your printer has not performed like it should. It’s quite easy to understand why difficulty loading ink cartridges and then the print carriage making a terrible noise would make you question the printer’s viability. With that in mind, I’ll offer some suggestions I hope will help.
I can’t tell what’s behind these issues, but the noise does concern me and I believe it deserves further investigation. I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
I’m sorry to hear that your printer has not performed like it should. It’s quite easy to understand why difficulty loading ink cartridges and then the print carriage making a terrible noise would make you question the printer’s viability. With that in mind, I’ll offer some suggestions I hope will help.
I can’t tell what’s behind these issues, but the noise does concern me and I believe it deserves further investigation. I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Lafajita
from Montross, VA
Verified Purchase:Yes
It took awhile to get it, but it was worth the wait. The printer does everything I need it to do, and that is all I can ask of a printer.
I would recommend this to a friend!
Features
4
Performance
4
Written by a customer while visiting hp.com
Posted by: LotaEllen
from Warren, MI
Verified Purchase:Yes
This machine cost more than twice what the 6830 cost just a few years ago and there are few differences. The printing is no faster or clearer.
I would recommend this to a friend!
Features
4
Performance
3
Written by a customer while visiting hp.com
Posted by: Dsamp578
from Las Vegas Nevada
Verified Purchase:Yes
I currently own HP Office Jet Pro 8715 and the LaserJet Pro 400. This printer has so many features. It's an amazing step up from HPs previous printers which are still great
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com