Great technical support! When I was able to secure a tech person and explain my issue, this person was able to walk me through steps to find out what the problem was and assist me with resolving the issue.
I really give it 4.5 stars. It was easy to set up and get going, except for scanning, which required HP tech help by phone (the website instructions didn't work). Since then, it has worked beautifully -- fast printing in color as well as B&W, clear copies, and option to scan as a jpeg or PDF (the latter requires a separate configuration). Makes working from home so much easier. Bought it based on a Wirecutter review, and they did not let me down!
I haven't used all the features yet, buy so far it is great. One thing I noticed is when printing a 1 page document, it turns page over and then prints. Is there a way to have it just print?