Customer reviews from hp.com
HP - OfficeJet Pro 9015 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray
Average customer rating
4.4
(3,542 Reviews)
Rating breakdown 3,542 reviews
5 Stars
2,319
4 Stars
705
3 Stars
263
2 Stars
94
1 Star
161
83%of customers recommend this product.
(
1,165 out of
1,409)
Customer Reviews for HP - OfficeJet Pro 9015 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray
Posted by: Alex 2000
from Tigard, Or
Verified Purchase:Yes
This printer is noisier than my previous hp printer. Feels cheaper. The head does not move quietly, it squeaks. The top does not hold it's own weight like my previous one. If let go, it crashes against the glass.
No, I would not recommend this to a friend.
Features
2
Performance
2
Written by a customer while visiting hp.com
Posted by: Zacsmimi
from Maine
Verified Purchase:Yes
Installing was more complicated than I expected. Used your remote service to do it, and that, too, took a bit to make happen. Had to call several times over the first few days. One person would fix one problem and then another person would discover and fix another problem. All told it took probably 2-3 hours to set up.
I would recommend this to a friend!
Features
4
Performance
4
Written by a customer while visiting hp.com
Posted by: Costaki
from Lakewood, Colorado
Verified Purchase:Yes
Very impressed with how well the whole system works!!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: S Pierce
from southern California
Verified Purchase:Yes
The copier is less bulky than my prior printer. The space under the document feeder is larger and easier to remove copied sheets. The few videos available from the control panel do help understand the features provided one knows what the symbols represent at the top of the control panel. It was necessary for me to read the manual, online only, to know how to use legal sized paper in the paper tray. The video was to vague. Color copy speed seems to be slower that my previous HP AIO copier. Cartridges are easier to install with the location in the middle rather than to the far left of the printer's interior as in my previous printer. Control panel is still quite small, but can be raised to be more visible. The color printing function seems to use more yellow ink than with my previous printer.
I would recommend this to a friend!
Features
4
Performance
4
Written by a customer while visiting hp.com
Posted by: Anonymous
from Millbrook Al
Verified Purchase:Yes
I love my HP all in one, super fast printand faxing
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Terri36
Verified Purchase:Yes
I'm not as techy as a lot of folks, so i'm glad the HP tech did the remote installation for me. I couldn't have done it without him.
I would recommend this to a friend!
Features
4
Performance
5
Written by a customer while visiting hp.com
Posted by: Small law firm lawyer
Verified Purchase:Yes
This is the first time I've been disappointed in an HP printer, after being a loyalist for years. It jams frequently, and the jam can be exceptionally difficult to clear depending on if the paper gets caught as there are not “release” points
No, I would not recommend this to a friend.
Performance
2
Response from hp.comBy Keith, HP Care, May 2, 2022
Hi there.
I’m sorry to hear that your printer has experienced such frequent paper jams, and that the jams have been difficult to clear. It’s no surprise you’re disappointed, especially considering you’ve had better experiences with other HP printers. I want to help you remedy this problem. I hope the resources below will reach that goal.
First, I recommend going through the steps to clearing and avoiding paper jams that you’ll find in this troubleshooting guide on our support site:
- support.hp.com/us-en/document/c06201289
You might also find it helpful to check out this support document regarding how to best store and handle paper to avoid jams:
- support.hp.com/us-en/document/c04518237
If the problem persists, I suggest that you contact us directly so we can help you assess what’s going on an find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
I’m sorry to hear that your printer has experienced such frequent paper jams, and that the jams have been difficult to clear. It’s no surprise you’re disappointed, especially considering you’ve had better experiences with other HP printers. I want to help you remedy this problem. I hope the resources below will reach that goal.
First, I recommend going through the steps to clearing and avoiding paper jams that you’ll find in this troubleshooting guide on our support site:
- support.hp.com/us-en/document/c06201289
You might also find it helpful to check out this support document regarding how to best store and handle paper to avoid jams:
- support.hp.com/us-en/document/c04518237
If the problem persists, I suggest that you contact us directly so we can help you assess what’s going on an find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: br064
from hampton virginia
Verified Purchase:Yes
ok printer the auto feed is a little wonky and the display is small and does stay in the up postion when you touch it it goes back to the vertical spot
Performance
2
Written by a customer while visiting hp.com