Customer reviews from hp.com
HP - OfficeJet Pro 9015 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray
Average customer rating
4.4
(3,542 Reviews)
Rating breakdown 3,542 reviews
5 Stars
2,319
4 Stars
705
3 Stars
263
2 Stars
94
1 Star
161
83%of customers recommend this product.
(
1,165 out of
1,409)
Customer Reviews for HP - OfficeJet Pro 9015 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray
Posted by: Georgia customer
from Georgia USA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Print quality is good. Printer is very, very slow printing some kinds of documents (detailed spreadsheets for example). Paper drawer is more difficult to access than in previous HP printers. Software has proven to be quirky, requiring several re-installations. Printer suddenly, without apparent reason, is unable to scan to the computer on the network, requiring a reinstallation. HP Print and Scan Doctor is basically a simplistic joke, in my opinion.
No, I would not recommend this to a friend.
Features
3
Performance
3
Written by a customer while visiting hp.com
Posted by: Hoffmanr
Verified Purchase:Yes
[This review was collected as part of a promotion.] The plastic support meant to hold the paper in place was not movable to hold the 8 1/2 by 11 paper forward. The printer jammed. I was unable to raise class tray to remove the paper. They are replacing the printer. I trust the new one will respond properly. For years we have only had HP printers. I am very disappointed and concerned about the quality but hopeful
Written by a customer while visiting hp.com
Posted by: Eagleone716DM
from Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchased a second printer for my home.network to ensure both me and my working spouse had print access and speed to expedite print outputs at same.time throughout the day.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: CCS OHIO
from Ohio
Verified Purchase:Yes
Everytime I want to use it is offline. I have chatted and tried to fix it with online chat, live person, etc. nothing fixes it. It works for a little bit but then same thing happens again.
No, I would not recommend this to a friend.
Features
4
Performance
1
Written by a customer while visiting hp.com
Posted by: Lily2013
from Voorhees NJ
Verified Purchase:Yes
Constant problems with my computer since installed. In fact, the printer had to be re-installed several times.
No, I would not recommend this to a friend.
Features
3
Performance
2
Response from hp.comBy Keith, HP Care, July 13, 2021
Hi there.
I’m sorry to hear that you’ve encountered such trouble with your printer since its installation. You mention your computer as well as your printer being affected. While I can’t tell from your review quite what happened, I’ll nonetheless direct you to a resource and some information I hope will help you remedy the situation.
I’ll point out that HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts who can help you assess what’s going on and find a solution, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
I’m sorry to hear that you’ve encountered such trouble with your printer since its installation. You mention your computer as well as your printer being affected. While I can’t tell from your review quite what happened, I’ll nonetheless direct you to a resource and some information I hope will help you remedy the situation.
I’ll point out that HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts who can help you assess what’s going on and find a solution, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: DenisO
from Gettysburg PA
Verified Purchase:Yes
Printer is very noisy. It "squeaks" when it first starts up as if it needs to be oiled.
No, I would not recommend this to a friend.
Features
2
Performance
2
Response from hp.comBy Keith, HP Care, July 21, 2021
Hi there.
I’m sorry to hear that you’re not satisfied with your printer purchase. I can understand why the device making the squeaky noise you describe when it starts to print would be aggravating. I want to help you remedy this problem if possible, so I’ll offer some clarifying information and a resource I hope will reach that goal.
First, I’ll point out that while your printer is powered up, it makes sure that the nozzles are regularly cleared, which can be noisy, especially if the printer is on a hard surface. I suggest you try placing the printer on a padded surface to muffle the vibrations that occur.
If that doesn’t mitigate the sound, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I’m sorry to hear that you’re not satisfied with your printer purchase. I can understand why the device making the squeaky noise you describe when it starts to print would be aggravating. I want to help you remedy this problem if possible, so I’ll offer some clarifying information and a resource I hope will reach that goal.
First, I’ll point out that while your printer is powered up, it makes sure that the nozzles are regularly cleared, which can be noisy, especially if the printer is on a hard surface. I suggest you try placing the printer on a padded surface to muffle the vibrations that occur.
If that doesn’t mitigate the sound, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: JoyceJ
from NJ
Verified Purchase:Yes
Love the HP Pro 9015e, which replaced my HP 8610. I like the speed of printing.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: microwaveboy
from Carmel, In
Verified Purchase:Yes
The printer was easy to setup on both Mac and PC. The Smart App is easy to use too. We don't print a ton but I did sign up for HP+ and already received my first ink refill. The quality of the print is excellent as well. Hopefully this one last as long as the Epson we had before.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com