Customer reviews from hp.com
HP - OfficeJet Pro 9015 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray
Average customer rating
4.4
(4,446 Reviews)
Rating breakdown 4,446 reviews
5 Stars
2,893
4 Stars
885
3 Stars
320
2 Stars
128
1 Star
220
83%of customers recommend this product.
(
1,764 out of
2,117)
Customer Reviews for HP - OfficeJet Pro 9015 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray
Posted by: sdfsdf1231
from Alabama
Verified Purchase:Yes
Have had no issues with the HP 9015 which replaced our troubled HP 8025. Hoping for the best.
I would recommend this to a friend!
Features
4
Performance
4
Written by a customer while visiting hp.com
Posted by: rats99
from Evergreen, AL 36401
Verified Purchase:Yes
After having a 4650 series printer for years and having ongoing, continous
Had a 4650 model printer that gave continuous problems. It was replaced several times under warranty. Got disgusted with it and purchased the 9020 series during one of the troubleshooting calls on the 4650. Did not have the 9020 series for a full 3 weeks before it started giving problems. Troubleshooting by company said it needed replacing.
Now I'm in the position of giving up a brand new machine for a refurbished machine. Also, was assured the remaining warranty that had been on the 4650 (almost a full year) would be transferred over to this machine. Discovered during my call with the company the warranty had not been transferred over.
I'm also on the Instant Ink program and every time I'm sent a new printer, I get no starter ink to go with it and have to work it out with Instant Ink to get my supply back up. Normally about a one week ordeal to get things straightened out there.
I feel as if I'm caught right back in the same mess I was having with the 4650 series and I have no intention of putting myself through that frustration factor again. I hope for HP's sake they get it right and do it quick. I have no intention of going through the mess I went through with the 4650.
I am not happy with HP at this time and have no qualms letting it be known.
Now I'm in the position of giving up a brand new machine for a refurbished machine. Also, was assured the remaining warranty that had been on the 4650 (almost a full year) would be transferred over to this machine. Discovered during my call with the company the warranty had not been transferred over.
I'm also on the Instant Ink program and every time I'm sent a new printer, I get no starter ink to go with it and have to work it out with Instant Ink to get my supply back up. Normally about a one week ordeal to get things straightened out there.
I feel as if I'm caught right back in the same mess I was having with the 4650 series and I have no intention of putting myself through that frustration factor again. I hope for HP's sake they get it right and do it quick. I have no intention of going through the mess I went through with the 4650.
I am not happy with HP at this time and have no qualms letting it be known.
No, I would not recommend this to a friend.
Features
1
Performance
2
Response from hp.comBy Keith, HP Care, May 21, 2020
Hi there.
I’m so sorry to hear that your printer has caused you such inconvenience. I can understand why your experience would be disappointing as well as incredibly frustrating, especially considering how things when with your previous printer. With that in mind, I’ll offer some resources and information I hope will help.
When you get your new printer, to learn more about it and all its features, you can access video tutorials, user manuals, how-to documents, software updates and troubleshooting guides for your printer here:
- support.hp.com/us-en/product/hp-officejet-pro-9020-all-in-one-printer-series/23918456/model/23918457
If there's any specific way that we can help you, I hope you’ll get in touch with us directly for support. We want to help you make the most of your experience with the printer. You can reach us via your preferred method at this link: hp.com/contactHP
Keith
HP Care
hp.com/support
I’m so sorry to hear that your printer has caused you such inconvenience. I can understand why your experience would be disappointing as well as incredibly frustrating, especially considering how things when with your previous printer. With that in mind, I’ll offer some resources and information I hope will help.
When you get your new printer, to learn more about it and all its features, you can access video tutorials, user manuals, how-to documents, software updates and troubleshooting guides for your printer here:
- support.hp.com/us-en/product/hp-officejet-pro-9020-all-in-one-printer-series/23918456/model/23918457
If there's any specific way that we can help you, I hope you’ll get in touch with us directly for support. We want to help you make the most of your experience with the printer. You can reach us via your preferred method at this link: hp.com/contactHP
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Miss Z 2020
from Del Rio, TX
Verified Purchase:Yes
Love the way it air prints. I bought it for my colleagues at work.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: GrampySpere
from Naples, FL
Verified Purchase:Yes
Not only does this begin printing much faster then my previous model, the quality is outstanding. Setup was fairly easy with the only glitch being that it setup as a 9010 instead of a 9015. However everything works perfectly. Scanning quality is excellent also.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: 123dc
from SC
Verified Purchase:Yes
It was very easy to set up and get going printing!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Steve Butler
from Kingsport, TN
Verified Purchase:Yes
Have had this printer two weeks. It is awesome! Highly recommend.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: dshaw
from Pittsburgh PA USA
Verified Purchase:Yes
I bought this printer to replace another HP multi-function unit. So far the printer has worked well for what I have used it for so far.
One thing that is disappointing is the page output tray. I have used many HP printers over the years, and on all of them the output tray extends far enough to completely support a letter-sized page. Apparently not this one; even with the telescoping tray pulled out all the way there's about 3" of paper sticking out.
On a printer as expensive as this one it seems to be a surprising omission...
One thing that is disappointing is the page output tray. I have used many HP printers over the years, and on all of them the output tray extends far enough to completely support a letter-sized page. Apparently not this one; even with the telescoping tray pulled out all the way there's about 3" of paper sticking out.
On a printer as expensive as this one it seems to be a surprising omission...
I would recommend this to a friend!
Features
5
Performance
4
Written by a customer while visiting hp.com
Posted by: MDH17
from South Carolina
Verified Purchase:Yes
I've had two HP printers, both the Officejet Pro 276dw. They were great but are not longer available, so I chose this one. As above, so far, so good.
No, I would not recommend this to a friend.
Features
5
Performance
5
Written by a customer while visiting hp.com