Customer reviews from hp.com
HP - OfficeJet Pro 9015 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray
Average customer rating
4.4
(3,542 Reviews)
Rating breakdown 3,542 reviews
5 Stars
2,319
4 Stars
705
3 Stars
263
2 Stars
94
1 Star
161
83%of customers recommend this product.
(
1,165 out of
1,409)
Customer Reviews for HP - OfficeJet Pro 9015 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray
Posted by: Sassy123
from Houston
Verified Purchase:Yes
Not the quality of our last All in One. Doesn’t scan multiple pages from the top tray. Not as well made. Returned a first one because the print cartridge door wouldn’t close.
No, I would not recommend this to a friend.
Features
3
Performance
3
Written by a customer while visiting hp.com
Posted by: Anonymous
from Bay Area, CA
Verified Purchase:Yes
I had to call to get it to print in a reasonable time. I had to call to get the fax to work. I had to call to get the scanner to work. To the tune of over three hours. Now it's working fine but I shouldn't have had to call even once. . For my purposes, it's okay. My last printer was great so this one is disappointing.
No, I would not recommend this to a friend.
Features
5
Performance
3
Written by a customer while visiting hp.com
Posted by: NickiC
from Dallas,Tx
Verified Purchase:Yes
This is a great printer. Very easy set up and I love the compact and sleek look!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: MMDone
Verified Purchase:Yes
This is a color printer, but I am unable to get this function to work, it will only print in black and white. I tried the HP website troubleshoot the issue without success. I would not recommend this printer.
Response from hp.comBy Keith, HP Care, October 14, 2021
Hi there.
I’m sorry that your new printer has not printed color, and that you’ve found no success after following the HP troubleshooting guides. It’s no surprise that you’re trepidatious about this model, considering what you’ve endured. I want to help you resolve the issue, so I’ll make some suggestions that I hope will accomplish that goal.
I can’t tell from your review why the printer has not printed in color despite your remedial efforts, so I recommend that you contact us directly so we can help you assess the situation and determine the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
I’m sorry that your new printer has not printed color, and that you’ve found no success after following the HP troubleshooting guides. It’s no surprise that you’re trepidatious about this model, considering what you’ve endured. I want to help you resolve the issue, so I’ll make some suggestions that I hope will accomplish that goal.
I can’t tell from your review why the printer has not printed in color despite your remedial efforts, so I recommend that you contact us directly so we can help you assess the situation and determine the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Customer Rating
4
Great print quality but noisy with slow scanning
on October 17, 2021
Posted by: BluewaterBio
from Charleston, SC
Verified Purchase:Yes
I really like this printer except for the two minor complaints mentioned in my title. I have a single-function Brothers scanner that scans documents much more quickly than this printer, but the scanning speed is not a huge problem for me and I like having a multi-function printer. I’ve always bought HP printers and have generally been happy with them. I especially like the InstaInk option that relieves me of having to monitor my ink usage and worry about running out. I also like the fact that, on this printer (unlike my old HP printer) the access door to the ink cartridges is on the front of the printer, since I have limited space to open the top. Overall, this printer is reasonably priced and works very well. It ranks the highest among multi-function inkjet printers on Wirecutter (New York Times product review column).
I would recommend this to a friend!
Features
5
Performance
4
Written by a customer while visiting hp.com
Posted by: Printer guyz
Verified Purchase:Yes
I bought this 2 months ago and what a bust. It repeatedly has issues when replacing installing ink cartridges. The print quality is nice when it’s not in error mode.
No, I would not recommend this to a friend.
Response from hp.comBy Keith, HP Care, October 19, 2021
Hi there.
Thanks for the review and the feedback. While I’m glad you’re satisfied with your printer’s print quality, I’m sorry to learn that the device has performed poorly otherwise, especially after installing new ink cartridges. I want to help you remedy this problem, so I’ll provide a resource and some information aimed at reaching that goal.
I can’t tell from your review what’s causing the errors you describe, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find the best course of action. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Thanks for the review and the feedback. While I’m glad you’re satisfied with your printer’s print quality, I’m sorry to learn that the device has performed poorly otherwise, especially after installing new ink cartridges. I want to help you remedy this problem, so I’ll provide a resource and some information aimed at reaching that goal.
I can’t tell from your review what’s causing the errors you describe, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find the best course of action. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Jesi418
from North Dakota
Verified Purchase:Yes
Great Printer! Everything I have printed has come out beautifully! The only downside that I can find is that I can't seem to get away from Windows Fax and Scan...which is horrible. I have tried to disable/uninstall and it keeps coming back. :(
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: GrannyX
from Hillsdale, MI
Verified Purchase:Yes
I love this machine. My only problem is the cartridges that came with it had hardly any ink in them. I really need to know when the Instant ink will start.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com