Customer reviews from hp.com
HP - OfficeJet Pro 9015 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray
Average customer rating
4.4
(3,542 Reviews)
Rating breakdown 3,542 reviews
5 Stars
2,319
4 Stars
705
3 Stars
263
2 Stars
94
1 Star
161
83%of customers recommend this product.
(
1,165 out of
1,409)
Customer Reviews for HP - OfficeJet Pro 9015 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray
Posted by: Icartag
from Florida
Verified Purchase:Yes
I bought this printer 2 months ago and the printer already has had issues with the ink cartridges twice.
Features
5
Performance
2
Response from hp.comBy Keith, HP Care, May 28, 2021
Hi there.
I’m sorry to learn that your printer has had issues with ink cartridges twice during the two months you’ve owned it. I can certainly see why that would be an unwelcome surprise for a new printer. I can’t tell from your review specifically what issues have come up, but I’ll nonetheless offer some resources that I hope will help you avoid similar occurrences in the future.
First, if it appears that a cartridge was defective, you can contact the seller who sent you the cartridge. Contact us if the defective supplies are genuine cartridges that are not replaced by the vendor (and they are still within their “warranty ends” date). Reach out to us via this link:
- support.hp.com/us-en/contact-hp
Next, if it’s a matter of black or color cartridges not performing like they should, I suggest following the steps listed in this guide to improving print quality, including faded or streaked prints, color or black ink not printing properly or at all, and blurred or fuzzy text:
- support.hp.com/us-en/document/c06191659
If the printer has displayed an error or rejected certain cartridges as incompatible – or for any other issue I’ve not described – I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
I’m sorry to learn that your printer has had issues with ink cartridges twice during the two months you’ve owned it. I can certainly see why that would be an unwelcome surprise for a new printer. I can’t tell from your review specifically what issues have come up, but I’ll nonetheless offer some resources that I hope will help you avoid similar occurrences in the future.
First, if it appears that a cartridge was defective, you can contact the seller who sent you the cartridge. Contact us if the defective supplies are genuine cartridges that are not replaced by the vendor (and they are still within their “warranty ends” date). Reach out to us via this link:
- support.hp.com/us-en/contact-hp
Next, if it’s a matter of black or color cartridges not performing like they should, I suggest following the steps listed in this guide to improving print quality, including faded or streaked prints, color or black ink not printing properly or at all, and blurred or fuzzy text:
- support.hp.com/us-en/document/c06191659
If the printer has displayed an error or rejected certain cartridges as incompatible – or for any other issue I’ve not described – I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Awana Office
from Ecru, MS
Verified Purchase:Yes
[This review was collected as part of a promotion.] So far so good! Glad to have it! Would recommend to anybody.
I would recommend this to a friend!
Features
4
Performance
4
Written by a customer while visiting hp.com
Posted by: dontlikehp
from Virginia
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have had this printer now just less than a month. As the title says, so far so good.
I would recommend this to a friend!
Features
5
Performance
4
Written by a customer while visiting hp.com
Posted by: Homeschool Momma
from Minnesota
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this printer a month ago, after months of shopping around. I am very happy with my purchase and honestly wish I would have purchased it sooner! It has so many great features and the price is very reasonable! Also 6 months free ink and an awesome ink program that is way cheaper than I expected!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Customer Rating
4
Works great and reliably but flimsy construction
on June 4, 2021
Posted by: Anonymous
from Punta Gorda, FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] Works great but construction is flimsy such as the paper tray compared to my prior HP printer, Officejet Pro 8600 printer
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Simp64
from Georgia
Verified Purchase:Yes
I bought this product last night and I’m glad I did it
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Millie100
Verified Purchase:Yes
The installation was easy and the printer has great features
I would recommend this to a friend!
Features
4
Performance
4
Written by a customer while visiting hp.com
Posted by: Gayle72
from Riverton, Utah
Verified Purchase:Yes
[This review was collected as part of a promotion.] Seems to work just fine but not as quiet as my last one.
I would recommend this to a friend!
Features
5
Performance
4
Written by a customer while visiting hp.com