Customer reviews from hp.com
HP - OfficeJet Pro 9015 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray
Average customer rating
4.4
(3,542 Reviews)
Rating breakdown 3,542 reviews
5 Stars
2,319
4 Stars
705
3 Stars
263
2 Stars
94
1 Star
161
83%of customers recommend this product.
(
1,165 out of
1,409)
Customer Reviews for HP - OfficeJet Pro 9015 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray
Posted by: Howard 43
Verified Purchase:Yes
[This review was collected as part of a promotion.] I put it in the quiet setting and it's so quiet you can hardly hear it printing.
Written by a customer while visiting hp.com
Posted by: NancB
from Vermont
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchased this on line and it arrive within a few days. Now I can print remotely and don't need to keep going to where the printer is. Copies are clear. I am happy with my purchase.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Anonymous
from Oceanside, NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] the connection to Wifi required me to have to use HP to assist
I would recommend this to a friend!
Features
4
Performance
4
Written by a customer while visiting hp.com
Posted by: naturaldoc
from Colorado
Verified Purchase:Yes
[This review was collected as part of a promotion.] Sometimes does not wake up from sleep state so you need to unplug and plug back in. Once awake, it seems to function well. It's only a week old.
No, I would not recommend this to a friend.
Features
4
Performance
2
Written by a customer while visiting hp.com
Posted by: dorothyergy
from Billings MT
Verified Purchase:Yes
[This review was collected as part of a promotion.] Upon my HP4360e finally surrendering to failed operations after 10+ years of faithful service I had just taken delivery of a brand new Dell system for my wife’s Christmas present. Apparently, HP felt left out from being upgraded along with the balance of her system component mates.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Semahobo
from Columbus, OH
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this 2 weeks ago and I like the way it works.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Leslie99999
Verified Purchase:Yes
[This review was collected as part of a promotion.] The printer arrived last week and we've been putting it to good use. Lots of scanning! Not a lot of printing yet, but it seems like it's fine for that.
I would recommend this to a friend!
Features
4
Performance
4
Written by a customer while visiting hp.com
Posted by: Nojuh
Verified Purchase:Yes
[This review was collected as part of a promotion.] A lot of promise but the machine doesn’t live up to them.
No, I would not recommend this to a friend.
Response from hp.comBy Keith, HP Care, January 5, 2021
Hi there.
I’m sorry to hear that you’re not satisfied with your printer. I can understand why that would be a disappointing start to owning a new device, so I’ll offer some resources and information I hope will help.
First, to learn more about your printer and all its features, you can access a setup tutorial (if you still need it) as well as user manuals, troubleshooting guides, how-to documents and software updates for your printer on our support site. Do that by following this link:
- support.hp.com/us-en/product/hp-officejet-pro-9010e-all-in-one-printer-series/38023430/model/37934143
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning difficulties. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I’m sorry to hear that you’re not satisfied with your printer. I can understand why that would be a disappointing start to owning a new device, so I’ll offer some resources and information I hope will help.
First, to learn more about your printer and all its features, you can access a setup tutorial (if you still need it) as well as user manuals, troubleshooting guides, how-to documents and software updates for your printer on our support site. Do that by following this link:
- support.hp.com/us-en/product/hp-officejet-pro-9010e-all-in-one-printer-series/38023430/model/37934143
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning difficulties. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com