Customer reviews from hp.com
HP - OfficeJet Pro 8025 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray/White
Average customer rating
4.2
(4,829 Reviews)
Rating breakdown 4,829 reviews
5 Stars
3,012
4 Stars
877
3 Stars
387
2 Stars
173
1 Star
380
82%of customers recommend this product.
(
1,697 out of
2,064)
Customer Reviews for HP - OfficeJet Pro 8025 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray/White
Posted by: Dee37
from Massachusetts
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this printer for my neighbor. It was a little complicated for her at first but she is enjoying it now.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Mary Ann kUCERA
from Iowa
Verified Purchase:Yes
[This review was collected as part of a promotion.] I do not like this printer. I want to return it .
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Keith, HP Care, June 2, 2021
Hi, Mary Ann.
I’m sorry to learn that you’ve encountered difficulty with your printer and want to return it. Your review is brief, and I can’t tell what specific issues you’ve encountered, but I’ll nonetheless offer some resources I hope will help you get the device working to your satisfaction or otherwise resolve the situation.
I can’t tell whether you’ve completed the setup process, but if you haven’t, I recommend that you follow a setup tutorial specific to your printer you can find on our support site. On the same page you can also access user manuals, troubleshooting guides, how-to documents and software updates. Do that by following this link:
- support.hp.com/us-en/product/model/37934576
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup, cartridge installation and connectivity. There you can find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If any problem continues, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
I’m sorry to learn that you’ve encountered difficulty with your printer and want to return it. Your review is brief, and I can’t tell what specific issues you’ve encountered, but I’ll nonetheless offer some resources I hope will help you get the device working to your satisfaction or otherwise resolve the situation.
I can’t tell whether you’ve completed the setup process, but if you haven’t, I recommend that you follow a setup tutorial specific to your printer you can find on our support site. On the same page you can also access user manuals, troubleshooting guides, how-to documents and software updates. Do that by following this link:
- support.hp.com/us-en/product/model/37934576
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup, cartridge installation and connectivity. There you can find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If any problem continues, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: bloodwork
from easton ct.
Verified Purchase:Yes
there are so many things I do NOT when i put in 12 pages A B C D E it comes out E D C A backwards ??? and the paper comes out and is NOT level it has an UPWARD turn to it STUPID does not come out flat if I do not take the copied out soon the pages are NOT flat and more items ........ NOT UP TO HP STANDARDS
No, I would not recommend this to a friend.
Features
1
Performance
2
Response from hp.comBy Keith, HP Care, November 1, 2021
Hi there.
I’m sorry to hear that your printer has performed so erratically in terms of page order and also rendered prints with upward turns to the paper. I want to help you resolve this situation, so I’ll direct you to a resource and some information aimed at making that happen.
I can’t tell from your review what’s causing these problems or whether they’re related to one another, so I recommend that you contact us directly so we can help you assess the situation and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
I’m sorry to hear that your printer has performed so erratically in terms of page order and also rendered prints with upward turns to the paper. I want to help you resolve this situation, so I’ll direct you to a resource and some information aimed at making that happen.
I can’t tell from your review what’s causing these problems or whether they’re related to one another, so I recommend that you contact us directly so we can help you assess the situation and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Anonymous
from Ohio
Verified Purchase:Yes
I would never purchase anything with an HP brand on it. I was never so humiliated at a company in my life.
No, I would not recommend this to a friend.
Response from hp.comBy Keith, HP Care, November 10, 2021
Hi, Marvin.
I’m sorry to learn that you’ve had such a dreadful experience with your printer purchase. Your review is brief, and I can’t tell what led to the dismay you express, but it’s clear that something went wrong. I want to help you resolve the situation, so I’ll direct you to a resource and some information I hope will accomplish that goal.
I recommend that you contact us directly so we can help you assess what’s happening and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
I’m sorry to learn that you’ve had such a dreadful experience with your printer purchase. Your review is brief, and I can’t tell what led to the dismay you express, but it’s clear that something went wrong. I want to help you resolve the situation, so I’ll direct you to a resource and some information I hope will accomplish that goal.
I recommend that you contact us directly so we can help you assess what’s happening and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Anonymous
Verified Purchase:Yes
Love it! I print a ton of photos and they come out wonderful
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: InaBeth
from Highland park illinois
Verified Purchase:Yes
It would be helpful if the paper tray was sturdier and that there was a paper holder to keep paper locked in better
I would recommend this to a friend!
Features
5
Performance
4
Written by a customer while visiting hp.com
Posted by: Anonymous
Verified Purchase:Yes
I enjoy the size of the printer as it says on my desk. The only real issue I had with the new printer is the length of time it took to get it fully set up. I also had some issues with inserting the printer cartridges but eventually got them in place.
Written by a customer while visiting hp.com
Posted by: Vicki S
from Scottsdale, AZ
Verified Purchase:Yes
Easy to set up and nice size
I would recommend this to a friend!
Value
5
Quality
5
Written by a customer while visiting hp.com