Hi there.

I'm sorry to hear that you’ve had such a bad experience with your new printer. The intense frustration in your review is clear. I can imagine how jarring it would be to order a new printer and have it not work as you were told it would. With that in mind, I’ll point you toward a resource and some information I hope will help.

First, I’ve looked at the user manual for your printer, and it appears that it should scan from the document feeder. I can’t tell from your review why the printer has not performed like it should, so I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support