Customer reviews from hp.com
HP - OfficeJet Pro 8025 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray/White
Average customer rating
4.2
(4,829 Reviews)
Rating breakdown 4,829 reviews
5 Stars
3,012
4 Stars
877
3 Stars
387
2 Stars
173
1 Star
380
82%of customers recommend this product.
(
1,697 out of
2,064)
Customer Reviews for HP - OfficeJet Pro 8025 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray/White
Posted by: KayC27
from North Carolina
Verified Purchase:Yes
I’ve had this printer for a couple of months now and I’m very happy with it. I print a lot of color pages for my job and this printer produces nice, clear images. It’s easy to set up and it’s just as easy to print from your phone, tablet, or computer. I would recommend it!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Flamingo2
Verified Purchase:Yes
awesome product, reliable beyond measure, and the staff at HP spent enormous time with me on the phone making it perfect!
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Kirit Vora
from New Jersey.
Verified Purchase:Yes
I ourchased HP Jet Pro 8025e. The agent online was greate help in identifying my needs and recommended this printer for my home office. It arrived in three days and took 20 minutes to install and be productive. I would recommend this printer with small or medium printing needs.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Goldens
from New Hope, PA
Verified Purchase:Yes
Very happy with this printer. Arrived quickly, was easy to setup and makes beautiful prints.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Customer Rating
5
2025e is smaller than the 8610 but higher quality
on January 17, 2022
Posted by: Professor D
from Maryland
Verified Purchase:Yes
The 2025e printer is a great improvement over the 8610; it is quieter, has new features, takes less space in your desk, and easier to use. On the other hand, the setup was very smooth.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Rich Big D
from NJ
Verified Purchase:Yes
It is a great Printer being a disabled Veteran has helped me out greatly
I would recommend this to a friend!
Features
4
Performance
4
Written by a customer while visiting hp.com
Posted by: Disappointed333
from GA
Verified Purchase:Yes
I had to replace the print cartridge immediately. Very annoying!
No, I would not recommend this to a friend.
Response from hp.comBy Keith, HP Care, March 4, 2022
Hi there.
I’m sorry to hear that your printer ran out of ink so quickly. I can certainly see why that would be a jarring surprise and a poor start to owning a new printer, so I’ll try to offer some helpful suggestions.
First, I can’t say for certain what happened with the ink supply in your case, but some printers come with what are known as setup cartridges, which have a lower capacity than regular or XL cartridges, and less still than ones in our Instant Ink program. The XL cartridges designed for your printer have estimated yields of 825 pages, while the regular size cartridges are expected to produce 300 to 315 pages. How cartridges perform in your own printer varies according to numerous factors, including usage, how dry the air is and how absorbent the paper is. There is also a chance that the device malfunctioned or that the setup cartridge was damaged or unduly depleted.
Regardless, if you believe what you’ve experienced deserves further investigation, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents can be longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I’m sorry to hear that your printer ran out of ink so quickly. I can certainly see why that would be a jarring surprise and a poor start to owning a new printer, so I’ll try to offer some helpful suggestions.
First, I can’t say for certain what happened with the ink supply in your case, but some printers come with what are known as setup cartridges, which have a lower capacity than regular or XL cartridges, and less still than ones in our Instant Ink program. The XL cartridges designed for your printer have estimated yields of 825 pages, while the regular size cartridges are expected to produce 300 to 315 pages. How cartridges perform in your own printer varies according to numerous factors, including usage, how dry the air is and how absorbent the paper is. There is also a chance that the device malfunctioned or that the setup cartridge was damaged or unduly depleted.
Regardless, if you believe what you’ve experienced deserves further investigation, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents can be longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: cfmmrjeff
from Hickory, NC
Verified Purchase:Yes
This product is TERRIBLE in the design of the ink cartridge. I need a replacement with a different one.
No, I would not recommend this to a friend.
Features
2
Performance
2
Response from hp.comBy Keith, HP Care, March 4, 2022
Hi there.
I’m sorry to learn that you’ve run into such trouble with your printer. I can’t tell from your brief review whether the device has failed to recognize one or more of the setup cartridges, or whether another issue is at hand. Nonetheless, I’ll provide a resource and some information I hope you’ll use to escape this dilemma.
I recommend that you contact us directly so we can help you assess what’s happening with the printer and cartridges and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
I’m sorry to learn that you’ve run into such trouble with your printer. I can’t tell from your brief review whether the device has failed to recognize one or more of the setup cartridges, or whether another issue is at hand. Nonetheless, I’ll provide a resource and some information I hope you’ll use to escape this dilemma.
I recommend that you contact us directly so we can help you assess what’s happening with the printer and cartridges and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com