Customer reviews from hp.com
HP - OfficeJet Pro 8025 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray/White
Average customer rating
4.2
(4,829 Reviews)
Rating breakdown 4,829 reviews
5 Stars
3,012
4 Stars
877
3 Stars
387
2 Stars
173
1 Star
380
82%of customers recommend this product.
(
1,697 out of
2,064)
Customer Reviews for HP - OfficeJet Pro 8025 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray/White
Posted by: Dawn in NC
Verified Purchase:Yes
I purchased this model since I have this printer for home use and love it. However, I didnt realize I bought a refurbished model. I cant move forward with set-up because one of the ink cartridges wouldn't snap in. I tried a cartridge from my other printer, and it worked, biut the message on the printer said i needed to use the set-up cartridge. After spending 30 minutes in finding a way to contact someone and then almost an hour on the chat feature where i told her its an issue with the cartridge, she concluded its an issue with the cartridge and she'll send another. Additionally, the front panel doesn’t snap into place easily without some wiggling. I feel frustrated that getting assistance was so challenging.
Written by a customer while visiting hp.com
Posted by: KLA789
from Houston TX
Verified Purchase:Yes
This printer is horrible. I can’t set it up with the app, the App can find the printer with Bluetooth even though I can see it on my WiFi network. Obviously a common problem after reading many reviews. Looks like I will be sending this back to HP if I can’t get it resolved soon.
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: Anonymous
Verified Purchase:Yes
I like the printer but not to crazy about the tray after printout. I would prefer a tray that is longer and flat. I print out a lot of files and the paperwork piles up on the lip.
Written by a customer while visiting hp.com
Posted by: Smokeroom
from CThancellorsville VA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Trying to get a phone number to talk to a tech rep took over 2 hours.
Virtual Agent is useless. all I get is "Don't understand question"
Virtual Agent is useless. all I get is "Don't understand question"
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Trish25
Verified Purchase:Yes
I was able to send a picture from my phone to the printer. That was really cool. The one thing I would say I have a concern about it the paper tray and the out tray. I have gotten into the paper tray several times and I am concerned about the strength of the out tray. Folding it up and pushing it in and then pulling out the paper tray to refill. They don't slide well and over time that could be a problem and cause something to break.
Written by a customer while visiting hp.com
Posted by: Btolinares
from Rockland NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] Compared to my other Hp printer it’s more spacious and quite.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Niceguy808
from Hawaii
Verified Purchase:Yes
I bought my HP printer about 2 months ago. The print quality was so-so. When I needed it most it stopped printing. I replace all the ink with genuine HP but it still does not print. I am in the process of moving and will put the printer in the garbage. Not worth shipping
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Keith, HP Care, May 10, 2021
Hi there.
I’m sorry to hear that your printer has performed so poorly. I can certainly understand why a printer that stops printing after only two months would be puzzling as well as frustrating, especially considering you had an urgent printing need and the device didn’t work even after you replaced the ink cartridges. If you’ve not yet moved and you still have the printer, I hope the resources I list here will help you get it working to your satisfaction or otherwise resolve the situation.
I can’t tell from your review why your printer stopped working like it should, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
I’m sorry to hear that your printer has performed so poorly. I can certainly understand why a printer that stops printing after only two months would be puzzling as well as frustrating, especially considering you had an urgent printing need and the device didn’t work even after you replaced the ink cartridges. If you’ve not yet moved and you still have the printer, I hope the resources I list here will help you get it working to your satisfaction or otherwise resolve the situation.
I can’t tell from your review why your printer stopped working like it should, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Pastor patti
from Michigan
Verified Purchase:Yes
Great printer. Very pleased. It replaced an earlier version that wore out.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com