Customer reviews from hp.com
HP - OfficeJet Pro 8025 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray/White
Average customer rating
4.2
(4,829 Reviews)
Rating breakdown 4,829 reviews
5 Stars
3,012
4 Stars
877
3 Stars
387
2 Stars
173
1 Star
380
82%of customers recommend this product.
(
1,697 out of
2,064)
Customer Reviews for HP - OfficeJet Pro 8025 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray/White
Posted by: Anonymous
from Jamesville, NC
Verified Purchase:Yes
This is a wonderful printer that accomplishes all that HP promises!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Anonymous
Verified Purchase:Yes
I love the printer but do NOT like that the ink refills are not available.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Customer Rating
1
Not what HP promised
on October 28, 2020
Posted by: Anonymous
from Colchester, CT
I purchased this printer to create award certificates, bulletins and print photos.
The certificates on stock card paper print perfect in black. Everything in color prints with lines and gaps. I have clean the heads, changed in cartridges, etc to no avail. This printer sucks up ink and produces a poor quality product!
The certificates on stock card paper print perfect in black. Everything in color prints with lines and gaps. I have clean the heads, changed in cartridges, etc to no avail. This printer sucks up ink and produces a poor quality product!
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Keith, HP Care, October 29, 2020
Hi there.
I’m sorry to hear that your printer has rendered prints of poor quality when printing color. I can easily understand why this would be a jarring surprise, especially considering you bought the printer for award certificates and photos, among other things. With that in mind, I’ll offer a resource and some information I hope will help.
Considering that you’ve tried the troubleshooting and remedial actions that you describe, I can’t tell why your printer continues to print poorly in color. So, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and help you find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
I’m sorry to hear that your printer has rendered prints of poor quality when printing color. I can easily understand why this would be a jarring surprise, especially considering you bought the printer for award certificates and photos, among other things. With that in mind, I’ll offer a resource and some information I hope will help.
Considering that you’ve tried the troubleshooting and remedial actions that you describe, I can’t tell why your printer continues to print poorly in color. So, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and help you find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Anonymous
from Corvallis, OR
Verified Purchase:Yes
Squeaks when printing. It's gotten really loud and obnoxious, and sounds like something in the paper handling system rollers .. I suppose I'll need to take the printer apart to figure out how to lubricate a few rollers, as the sound is very annoying, loud and distracting, and occurs EVERY TIME I print anything
No, I would not recommend this to a friend.
Features
5
Performance
3
Written by a customer while visiting hp.com
Posted by: Bobret
from New York
Verified Purchase:Yes
Small touch screen difficult to use properly, instructions as to installation and use are inadequate Fax operation cumbersome. Disappointed with this printer. Buy another Brand or model
No, I would not recommend this to a friend.
Features
2
Performance
3
Response from hp.comBy Keith, HP Care, November 30, 2020
Hi there.
I’m sorry to hear that you've not had the experience you expected with the printer, and I'm sorry for any resulting inconvenience. We aim to provide a reliable experience with our printers and support, so I’ll try to offer some helpful suggestions.
First, you can learn more about your printer and all its features – as well as get help solving problems – by accessing a setup tutorial, user manuals, how-to documents, software updates and troubleshooting guides here:
- support.hp.com/us-en/product/hp-officejet-pro-8020e-all-in-one-printer-series/38023432/model/37934576
If you have any other questions or need assistance, I hope you’ll contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I’m sorry to hear that you've not had the experience you expected with the printer, and I'm sorry for any resulting inconvenience. We aim to provide a reliable experience with our printers and support, so I’ll try to offer some helpful suggestions.
First, you can learn more about your printer and all its features – as well as get help solving problems – by accessing a setup tutorial, user manuals, how-to documents, software updates and troubleshooting guides here:
- support.hp.com/us-en/product/hp-officejet-pro-8020e-all-in-one-printer-series/38023432/model/37934576
If you have any other questions or need assistance, I hope you’ll contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Jim in Print
Verified Purchase:Yes
Set up was quick and easy. Have printed from iPhone and that works great. Touch screen has informative prompts when changing paper types. Joined the Instant Ink program. Have printed photos and documents, and am satisfied with both.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Dave L
from USA
Verified Purchase:Yes
NO INK!! AVAILABLE. CANT EVEN USE IT. Nor could anyone else.
No, I would not recommend this to a friend.
Response from hp.comBy Keith, HP Care, December 7, 2020
Hi, Dave.
I apologize that the ink cartridges you’re looking for are currently unavailable. For reasons related to the COVID-19 pandemic, we are seeing an effect on some product availability. We are actively working with our supply chain team to minimize these delays. Please check back soon.
Once ink is available, if you need further assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I apologize that the ink cartridges you’re looking for are currently unavailable. For reasons related to the COVID-19 pandemic, we are seeing an effect on some product availability. We are actively working with our supply chain team to minimize these delays. Please check back soon.
Once ink is available, if you need further assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Dan Pin
from San Jose, CA
Verified Purchase:Yes
Nice printer. I have owned many and never disappointed. Note: If you could make one in this price point that could print labels/name badges, great. If these printers had a straight through feed option, it would stop the jamming and mis-feed problems with peel-off labels. Also, I could use a thicker stock for some applications.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com