Customer reviews from hp.com
HP - OfficeJet Pro 8025 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray/White
Average customer rating
4.2
(4,829 Reviews)
Rating breakdown 4,829 reviews
5 Stars
3,012
4 Stars
877
3 Stars
387
2 Stars
173
1 Star
380
82%of customers recommend this product.
(
1,697 out of
2,064)
Customer Reviews for HP - OfficeJet Pro 8025 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray/White
Posted by: Anonymous
from New Orleans, La
Verified Purchase:Yes
This device works adequately as a printer, although it frequently does not finish "ejecting" the final pages of a print job where I then am compelled to "wrestle"it away from the printer. Scanning is another matter, formerly HP did a wonderful job scanning and sending the file to where I wanted it. Now, the only way to accomplish this is through a forced use app on my phone or computer. The "work around" is a concept called short cuts where the printer will essentially use the app in the background to properly route the document. It's a mess, highly complicated , fraught with bugs and small errors. If you are looking for a quick easy to use home office printer and scanner...look elsewhere. (In compliance with the terms of service I was required to agree with prior to this posting: All of these thoughts are mine and mine alone, i was not paid for this review, and I do infact own and operate the device in question. I promise not to sue anyone over this review)
No, I would not recommend this to a friend.
Response from hp.comBy Keith, HP Care, September 28, 2022
Hi, Vince.
Thanks for the review and the feedback. While I’m glad that your printer’s print function works OK, I’m sorry that it’s not released all the final pages of print jobs, and that you’ve encountered software trouble with the scan function. I can easily understand why this would be a disappointing start to ownership. I want to help you remedy these problems. I hope the resources listed below reach that end.
First, I recommend that you follow a guide on our support site to installing and using the HP Smart App, especially the FAQ portion, which covers common questions as well as difficulties users have encountered. Find that guide here:
- support.hp.com/us-en/document/ish_1716406-1413451-16
I can’t say for sure why the device has held onto pages like you describe. For input on this – and if the software difficulty persists – I suggest you contact us directly so we can help you assess what’s happening and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Thanks for the review and the feedback. While I’m glad that your printer’s print function works OK, I’m sorry that it’s not released all the final pages of print jobs, and that you’ve encountered software trouble with the scan function. I can easily understand why this would be a disappointing start to ownership. I want to help you remedy these problems. I hope the resources listed below reach that end.
First, I recommend that you follow a guide on our support site to installing and using the HP Smart App, especially the FAQ portion, which covers common questions as well as difficulties users have encountered. Find that guide here:
- support.hp.com/us-en/document/ish_1716406-1413451-16
I can’t say for sure why the device has held onto pages like you describe. For input on this – and if the software difficulty persists – I suggest you contact us directly so we can help you assess what’s happening and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Toasted
Verified Purchase:Yes
This is printer #2 now and it is still pulling multiple pages at one time when printing a document. Then as I am trying to set up the new replacement, the screen starting going crazy and flashing an error. Took 2+ weeks to get my replacement and now this one isn't working properly. SO OVER IT!
Response from hp.comBy Keith, HP Care, November 22, 2022
Hi there.
I’m sorry that your printer has performed poorly. Your exasperation comes as no surprise, considering you’re seeing a document-feeder problem on a unit that replaced a defective one. I want to help you out of this dilemma. I hope the resources listed below serve that end.
First, I recommend you follow a guide on our support site to document feeders that pull through too many pages at once or fail to pick up any paper at all. Find that guide here:
- support.hp.com/us-en/document/ish_3833686-1493864-16
If the problem persists, I suggest you contact us directly so we can help you assess what’s happening and find the proper course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
I’m sorry that your printer has performed poorly. Your exasperation comes as no surprise, considering you’re seeing a document-feeder problem on a unit that replaced a defective one. I want to help you out of this dilemma. I hope the resources listed below serve that end.
First, I recommend you follow a guide on our support site to document feeders that pull through too many pages at once or fail to pick up any paper at all. Find that guide here:
- support.hp.com/us-en/document/ish_3833686-1493864-16
If the problem persists, I suggest you contact us directly so we can help you assess what’s happening and find the proper course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Ace#1
from Houston, Texas
Verified Purchase:Yes
This printer is not as useful as my old HP printer. The world is in decline.
No, I would not recommend this to a friend.
Value
1
Quality
3
Response from hp.comBy Keith, HP Care, November 22, 2022
Hi there.
I’m sorry that you’re not satisfied with your printer. I can’t tell from your review what specific issues you’ve encountered, but I want to help you get the most from the device, so I’ll offer what I hope are some useful resources and suggestions.
First, to learn more about your printer and all its features, or for help solving problems, you can access user manuals, how-to documents, software updates and troubleshooting guides here:
- support.hp.com/us-en/product/model/37934576
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup, cartridge installation, print quality and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with anything, I hope you’ll contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I’m sorry that you’re not satisfied with your printer. I can’t tell from your review what specific issues you’ve encountered, but I want to help you get the most from the device, so I’ll offer what I hope are some useful resources and suggestions.
First, to learn more about your printer and all its features, or for help solving problems, you can access user manuals, how-to documents, software updates and troubleshooting guides here:
- support.hp.com/us-en/product/model/37934576
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup, cartridge installation, print quality and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with anything, I hope you’ll contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: DeadPrinter
from Texas
Verified Purchase:Yes
Item arrived inoperable. Continuous "paper jam" during setup despite nothing being in the printer. Returned it for refund.
No, I would not recommend this to a friend.
Value
1
Quality
1
Written by a customer while visiting hp.com
Posted by: Anonymous
from Stansbury Park Utah
Verified Purchase:Yes
I have a major issue connecting my phone t0 the printer after numerous hours using the support app and talking with support the issue remains unresolved
No, I would not recommend this to a friend.
Value
1
Quality
1
Written by a customer while visiting hp.com
Posted by: Uncoolron
from Virginia
Verified Purchase:Yes
So far the printer is working good but it’s very flimsy so it has to be handled with care or else parts will easily break. No quiet mode paper tray is finicky
I would recommend this to a friend!
Value
3
Quality
3
Written by a customer while visiting hp.com
Posted by: D Morris
Verified Purchase:Yes
First I couldn'[t open the top. Then i couldn't access the ink area. Last, I could not ajust the paper tray. I went to two stores that sell printers and neither knew how to adjust the tray. I tried to print something and after clearing the jam, I printed a one-page doc and got three sheets. Wish I had my money back. My last HP. I bought this when my other HP said off line with no explanation or how to get it back online. Spent 90 mins. with HP tech to get that one working. I need printer to finish family album project. Why do you sell a product that even store techs don't know how it works?
Written by a customer while visiting hp.com
Posted by: REGMAR480
Verified Purchase:Yes
No one advised me that there was a problem when scanning with this printer model 8034e.
Written by a customer while visiting hp.com