Hi there.

I’m sorry to learn that your printer has not printed like it should with your HP computer. Your review is brief, but your dilemma is clear. I want to help you get the devices working together properly, so I’ll suggest some resources aimed at making that happen.

First, I recommend that you visit a page on our support site that has diagnostic tools for various tasks and issues, including connectivity, which I suspect might play a role here. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics

For additional help with difficulties, you can access troubleshooting guides, how-to documents, the main user manual and software updates specific to your printer here:
- support.hp.com/us-en/product/model/37934576

If you still cannot get the device to print, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find the best course of action. To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support