Hi there.

I’m sorry you’ve encountered difficulty with your printer. I can wholly understand why offline problems, inconvenient features and troublesome usability would add up to a poor start to ownership. I want to help you overcome as many of these obstacles as you can, so I’ll suggest some resources I hope will serve that end.

First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including printer-offline difficulties. You can find that page here:
- support.hp.com/us-en/topic/diagnostics

Next, to learn more about your printer and all its features, or for more help solving problems, you can access user manuals, how-to documents, troubleshooting guides and software updates here:
- support.hp.com/us-en/product/model/37934576

If you need further assistance with anything, I suggest you contact us directly so we can help you assess what’s happening and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help

Keith
HP Care
hp.com/support