Hi, Jack.

I’m sorry that your printer has performed so poorly. The frustration you express comes as no surprise, considering the device has frequently jammed, pushed through extra pages and spread single-page print jobs over two pages. I want to help you remedy this problem, so I’ll provide some resources I hope will reach that goal.

Judging by your review, the jams are taking place at the automatic document feeder. If that’s the case, I recommend you follow a guide on our support site to document feeders that pull through too many pages at once or fail to pick up any paper at all. Find that guide here:
- support.hp.com/us-en/document/c01728503

If the problem persists, I suggest you contact us directly so we can help you assess what’s happening and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support