Hi, Barbara.

I’m sorry to learn that you’ve not been able to print anything with your new printer. Your review is brief, but your dilemma is certainly easy to understand. I can’t tell from your review whether you were able to complete the setup process, but I’ll nonetheless provide some resources aimed at helping you get the device working to your satisfaction.

If you still need to complete setup and installation, you can access a tutorial specific to your printer on our support site. Regardless, on the same page as the tutorial, you can find troubleshooting guides, user manuals, how-to documents and software updates. Find those materials here:
- support.hp.com/us-en/product/model/37934576

You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity difficulties. There you can find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. You can find the page here:
- support.hp.com/us-en/topic/diagnostics

If you need further assistance with setup, connectivity or anything else, I suggest you contact us directly so we can help you assess what’s happening and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help

Keith
HP Care
hp.com/support