Hi there.

I’m sorry to hear you’ve encountered difficulty with your printer’s paper drawer and document feeder. It’s no surprise that you’re frustrated here, considering you’ve had difficulty processing envelopes – especially if that’s a major part of your printing needs. I want to help you resolve this dilemma, so I hope you’ll use the resources below to reach that end.

First, I recommend you consult a guide on our support site to document feeders that pull through too many pages at once or fail to pick up paper at all. While that description doesn’t specifically address the issue you’re having, I believe you might gain some insight from the guide nonetheless:
- support.hp.com/us-en/document/c01728503

If the problem persists, or if you believe the paper tray difficulty deserves further investigation, I suggest you contact us directly so we can help you assess what’s happening and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support