Customer reviews from hp.com
HP - OfficeJet Pro 8025 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray/White
Average customer rating
4.2
(4,829 Reviews)
Rating breakdown 4,829 reviews
5 Stars
3,012
4 Stars
877
3 Stars
387
2 Stars
173
1 Star
380
82%of customers recommend this product.
(
1,697 out of
2,064)
Customer Reviews for HP - OfficeJet Pro 8025 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray/White
Posted by: ValD13
from Huntsville, AL
Verified Purchase:Yes
I really have enjoy this machine, it has performed great!
I would recommend this to a friend!
Features
4
Performance
4
Written by a customer while visiting hp.com
Posted by: Blackangel
from Jamaica, Ny
Verified Purchase:Yes
Quiet operation and excellent copies. Professional features.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Grumpy 57
from Spotsylvania Va
Verified Purchase:Yes
Prints Fast. Very nice colors. Wireless and easy to use software for scanning and printing and ink levels.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Anonymous
from Fishers, IN
Verified Purchase:Yes
No ability to scan directly to email; it's a very convoluted process to scan. Front "printer door" constantly comes open, so had to tape that shut. Auto defaults to color copies, which is ridiculous.
Features
2
Performance
3
Response from hp.comBy Keith, HP Care, December 8, 2021
Hi there.
I’m sorry that you’re not satisfied with your printer’s scanning feature and have experienced difficulty with one of the device’s doors. It’s no surprise that you’re put off by this, having to tape the door shut and go through an inconvenient process to scan. I want to help you remedy these issues, so I’ll provide some resources aimed at making that happen.
First, the scan-to-email function is not yet available on your printer’s control panel, but you can set it up as a shortcut in the HP Smart App. I recommend that you follow the steps in this guide you’ll find on our support site to creating such shortcuts:
- support.hp.com/us-en/document/c06211157
If you need further assistance – and for input on what might be causing the door to swing open – I suggest you contact us directly so we can help you assess the situation and determine the best court of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
I’m sorry that you’re not satisfied with your printer’s scanning feature and have experienced difficulty with one of the device’s doors. It’s no surprise that you’re put off by this, having to tape the door shut and go through an inconvenient process to scan. I want to help you remedy these issues, so I’ll provide some resources aimed at making that happen.
First, the scan-to-email function is not yet available on your printer’s control panel, but you can set it up as a shortcut in the HP Smart App. I recommend that you follow the steps in this guide you’ll find on our support site to creating such shortcuts:
- support.hp.com/us-en/document/c06211157
If you need further assistance – and for input on what might be causing the door to swing open – I suggest you contact us directly so we can help you assess the situation and determine the best court of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Customer Rating
4
Great but scan feature needs area adjusting
on December 12, 2021
Posted by: Mike Pad
from Alhambra, Ca
Verified Purchase:Yes
HP printers are great, I had an OfficeJetPro 8600 for ten years, replaced it with this model. All is great except the tray seems a little fragile. I don't like the HP smart scan feature like the one in my previous model which allowed me to set the scans to a constant scan area, the 8025e you have to play around with the scan till you get the size needed. Now I just use my computers automatic scan which is far faster and easier to use. I still give high grade for the 8025e
I would recommend this to a friend!
Features
5
Written by a customer while visiting hp.com
Posted by: Nonr
from Perrysburg ohio
Verified Purchase:Yes
Hated that it initially defaulted to some sort of smart print instead of just going to print!
I would recommend this to a friend!
Features
3
Performance
4
Written by a customer while visiting hp.com
Posted by: Anonymous
from Burbank, CA
Verified Purchase:Yes
I bought this printer two weeks ago and I tried many different way but quality of print is really bad and slow.
No, I would not recommend this to a friend.
Features
4
Performance
1
Response from hp.comBy Keith, HP Care, December 16, 2021
Hi, Babak.
I’m sorry that your printer has rendered prints of poor quality, and that its print speed has been slow. It’s no surprise that you’re disappointed, considering these two issues have come up so quickly after you bought the device. I want to help you resolve this situation, so I’ll direct you to some resources I hope will make that happen.
First, I recommend following the steps listed in a guide on our support site to improving print quality, including faded or streaked prints, color or black ink not printing properly or at all, and blurred or fuzzy text. Find that guide here:
- support.hp.com/us-en/document/c06260268
Next, I suggest that you follow a guide that covers improving print speed; choose whichever of the following two links matches your operating system:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898
Also, often just updating the firmware can help improve print speed. You can find out how to do that here:
- support.hp.com/us-en/document/c02919168
If any problem persists, I recommend that you contact us directly so we can help you assess the situation and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
I’m sorry that your printer has rendered prints of poor quality, and that its print speed has been slow. It’s no surprise that you’re disappointed, considering these two issues have come up so quickly after you bought the device. I want to help you resolve this situation, so I’ll direct you to some resources I hope will make that happen.
First, I recommend following the steps listed in a guide on our support site to improving print quality, including faded or streaked prints, color or black ink not printing properly or at all, and blurred or fuzzy text. Find that guide here:
- support.hp.com/us-en/document/c06260268
Next, I suggest that you follow a guide that covers improving print speed; choose whichever of the following two links matches your operating system:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898
Also, often just updating the firmware can help improve print speed. You can find out how to do that here:
- support.hp.com/us-en/document/c02919168
If any problem persists, I recommend that you contact us directly so we can help you assess the situation and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Nurettin Carkci
Verified Purchase:Yes
All OK. But, It is difficult to open to load the paper & close the tray. and Printed paper holding bracket unacceptable. Clamzy and also hard to extend, retract it. There is no holding to pull it out.
Written by a customer while visiting hp.com