Customer reviews from hp.com
HP - OfficeJet Pro 8025 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray/White
Average customer rating
4.2
(4,829 Reviews)
Rating breakdown 4,829 reviews
5 Stars
3,012
4 Stars
877
3 Stars
387
2 Stars
173
1 Star
380
82%of customers recommend this product.
(
1,697 out of
2,064)
Customer Reviews for HP - OfficeJet Pro 8025 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray/White
Posted by: Abtec123
Verified Purchase:Yes
This is not a user friendly printer. The smart app on the iPhone is not reliable.
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Keith, HP Care, July 9, 2021
Hi there.
I’m sorry to hear that you’ve encountered difficulty with your printer, especially the HP Smart app on your iPhone. I can readily understand why this would create immediate frustration, not the scenario one hopes for when buying a new device. With that in mind, I’ll direct you to some resources that I hope will improve your experience and help you get the most from the printer.
First, I recommend that you follow a guide to installing and using the HP Smart App, especially the FAQ portion, which covers common questions as well as difficulties users have encountered. Choose the link to whichever document matches your operating system:
- iOS and Android: support.hp.com/us-en/document/c03561640
- Windows 10: support.hp.com/us-en/document/c04675142
- Mac OS: support.hp.com/us-en/document/c06188214
To learn more about your printer and all its features, or for help solving problems, you can access user manuals, how-to documents, troubleshooting guides and software updates here:
- support.hp.com/us-en/product/model/37934576
If you need further assistance with anything, I hope you’ll contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I’m sorry to hear that you’ve encountered difficulty with your printer, especially the HP Smart app on your iPhone. I can readily understand why this would create immediate frustration, not the scenario one hopes for when buying a new device. With that in mind, I’ll direct you to some resources that I hope will improve your experience and help you get the most from the printer.
First, I recommend that you follow a guide to installing and using the HP Smart App, especially the FAQ portion, which covers common questions as well as difficulties users have encountered. Choose the link to whichever document matches your operating system:
- iOS and Android: support.hp.com/us-en/document/c03561640
- Windows 10: support.hp.com/us-en/document/c04675142
- Mac OS: support.hp.com/us-en/document/c06188214
To learn more about your printer and all its features, or for help solving problems, you can access user manuals, how-to documents, troubleshooting guides and software updates here:
- support.hp.com/us-en/product/model/37934576
If you need further assistance with anything, I hope you’ll contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Wimpy2
from Saint Albans, Vt. 05478
Verified Purchase:Yes
Yes, bought it about a month ago, so far I'm completely happy with it.
I would recommend this to a friend!
Features
4
Performance
4
Written by a customer while visiting hp.com
Posted by: gerneral contractor
from Yakima WA
Verified Purchase:Yes
Upgraded my printer to be able to copy packets with the top load, instead of placing each page on the glass for copies. Trying to find printer that does not require only wireless connections was difficult - the Printer meets all my needs and when the internet is down I will still be able to work!
I would recommend this to a friend!
Features
4
Performance
5
Written by a customer while visiting hp.com
Posted by: Lucas nana
Verified Purchase:Yes
I’m very happy with this printer, scanner, fax, copier. I was challenged though with the lack of printed directions. I was unable to get it to print from my tablet, or get it to scan. I had to rely on someone else smarter than me.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Anonymous
from Greenville SC
Verified Purchase:Yes
I believe the new printer 8025e is not made as good as the HP printer I had to replace. I just don't feel this printer has the same quality has the prior printer. I bought this on line without first looking at it in person. I'm not sure I would have purchased it had I done so.
No, I would not recommend this to a friend.
Features
3
Performance
3
Written by a customer while visiting hp.com
Posted by: Nyc2dag
from Queens, NY
Verified Purchase:Yes
A Good printer. Easy to use. Have not experienced any malfunctions.
Awaiting an ink replacement. Thus far no ink has been sent. Have had this printer active for 3 months
Awaiting an ink replacement. Thus far no ink has been sent. Have had this printer active for 3 months
Features
4
Performance
4
Written by a customer while visiting hp.com
Posted by: 2muchMagic
from baltimore, md
Verified Purchase:Yes
my old hp had just crapped out, beyond repair. Between my IT rep and the HP rep this was the solution to my problem (a new printer). so far so good I'll give it 4 stars because I have not had it long enough to give it a longevity rating
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: tele doc
from california
Verified Purchase:Yes
Only negative is that it takes a very long time for the printer to warm up before it can start printing pages. Probably 4 times as long as my ol HP printer.
Don't understand that
Don't understand that
No, I would not recommend this to a friend.
Features
4
Performance
3
Written by a customer while visiting hp.com