Customer reviews from hp.com
HP - OfficeJet Pro 8025 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray/White
Average customer rating
4.2
(4,829 Reviews)
Rating breakdown 4,829 reviews
5 Stars
3,012
4 Stars
877
3 Stars
387
2 Stars
173
1 Star
380
82%of customers recommend this product.
(
1,697 out of
2,064)
Customer Reviews for HP - OfficeJet Pro 8025 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray/White
Posted by: SS64
from Arc, az
Verified Purchase:Yes
So far, I’m happy with its performance and features.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Consultant Frank
from Sacramento, CA.
Verified Purchase:Yes
I always buy Hewlett-Packard products. They are the best.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Bev22
from Newbury pk ca
Verified Purchase:Yes
I like scanning and changing sizes and fonts. Also the fax
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Memo8146
from Fremont, Ca.
Verified Purchase:Yes
I was told that it would take only about 30 minutes to set up. In reality, it took over 2 1/2 hours. It was a pain. It works fairly well, but still some minor glitches.
No, I would not recommend this to a friend.
Features
3
Performance
3
Written by a customer while visiting hp.com
Posted by: Anonymous
from Wisconsin
Verified Purchase:Yes
We purchased this to replace our printer that we took to our winter home which was also an HP. This unit loses its connection to our WiFi network every time, is aggravating to say the least.
No, I would not recommend this to a friend.
Features
3
Performance
3
Response from hp.comBy Keith, HP Care, July 8, 2021
Hi, Joe.
I’m sorry to hear that your printer has failed to maintain a reliable connection to your Wi-Fi network. The aggravation you express is certainly understandable, considering the printer loses its connection so frequently and that you’ve had a better experience with another HP printer. I want to help you get the device working to your satisfaction, so I’ll direct you to some resources aimed at reaching that goal.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
If the problem persists, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I’m sorry to hear that your printer has failed to maintain a reliable connection to your Wi-Fi network. The aggravation you express is certainly understandable, considering the printer loses its connection so frequently and that you’ve had a better experience with another HP printer. I want to help you get the device working to your satisfaction, so I’ll direct you to some resources aimed at reaching that goal.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
If the problem persists, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Rocky Day
from Port Hadlock, WA
Verified Purchase:Yes
I bought this printer to replace an HP printer that went blotto after 4 years. I hope this one lasts longer. HP Smart requires logging in to use which makes it useless to me
I would recommend this to a friend!
Features
4
Performance
3
Written by a customer while visiting hp.com
Posted by: Mkehau
from Honolulu, Hawaii
Verified Purchase:Yes
I had a previous model OfficeJet pro printer. It printed relatively fast, even on the best setting. This current printer is ridiculously SLOW. I regret purchasing the unit, I even contemplated returning it. I use the double sided printing often and it’s a waste of time for me.
Another thing is, with my previous model, I could add more paper without stopping the printing. With this one, you need to stop the printing to add paper. Such a waste of time. I would NOT recommend this unit.
Another thing is, with my previous model, I could add more paper without stopping the printing. With this one, you need to stop the printing to add paper. Such a waste of time. I would NOT recommend this unit.
No, I would not recommend this to a friend.
Performance
2
Response from hp.comBy Keith, HP Care, July 9, 2021
Hi there.
I’m sorry you’ve had such an unsatisfying experience with your printer. The fact that it has rendered prints so slowly would be enough cause for frustration, but you’ve also endured difficulty with functionality. I can imagine how disconcerting this would be, especially considering you got better performance from a previous HP printer. I want to help you remedy as much of this as possible and have a better experience going forward, so I’ll direct you to some resources I hope will make that happen.
First, I recommend that you follow a guide on our support site that covers improving print speed; choose whichever of the following two links matches your operating system:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898
Also, often just updating the firmware can help improve print speed. You can find out how to do that here:
- support.hp.com/us-en/document/c02919168
If the problem persists or you need further assistance with anything, I hope you’ll contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I’m sorry you’ve had such an unsatisfying experience with your printer. The fact that it has rendered prints so slowly would be enough cause for frustration, but you’ve also endured difficulty with functionality. I can imagine how disconcerting this would be, especially considering you got better performance from a previous HP printer. I want to help you remedy as much of this as possible and have a better experience going forward, so I’ll direct you to some resources I hope will make that happen.
First, I recommend that you follow a guide on our support site that covers improving print speed; choose whichever of the following two links matches your operating system:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898
Also, often just updating the firmware can help improve print speed. You can find out how to do that here:
- support.hp.com/us-en/document/c02919168
If the problem persists or you need further assistance with anything, I hope you’ll contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: R Derringer
Verified Purchase:Yes
I find the quality of the print to be good, however the app to manage the printer and activity is poor. For example the app indicates that the printer status is "Ready", while sending something the print from Windows 10 indicates the printer is "Offline". Attempts to restart documents from Windows fails to result in any output. I find the HP Printer App to be nearly useless in managing the printer, all it seems to provide is the means to generate documents and associate to HP's offerings. My previous HP printer (an 8400 series) allowed management of the printer on the device, without the app association. I found that approach to be better.
Written by a customer while visiting hp.com