Customer reviews from hp.com
HP - OfficeJet Pro 8025 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray/White
Average customer rating
4.2
(4,829 Reviews)
Rating breakdown 4,829 reviews
5 Stars
3,012
4 Stars
877
3 Stars
387
2 Stars
173
1 Star
380
82%of customers recommend this product.
(
1,697 out of
2,064)
Customer Reviews for HP - OfficeJet Pro 8025 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray/White
Posted by: warrene
Verified Purchase:Yes
[This review was collected as part of a promotion.] My 8720 died and the recomended replacement by the tech i spoke with was 8025e.
It is slower than the 8720 and the ink cartridges are tiny by comparison. that mean more replacements sooner. not sure how this will work out
It is slower than the 8720 and the ink cartridges are tiny by comparison. that mean more replacements sooner. not sure how this will work out
Performance
2
Written by a customer while visiting hp.com
Posted by: thomasf
from cranford nj
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this two weeks ago and you need three different "hits" to print a copy. Also, it does not always respond when you press "copy". It may be defective.
No, I would not recommend this to a friend.
Features
3
Performance
2
Response from hp.comBy Keith, HP Care, May 26, 2021
Hi there.
I’m sorry you’ve encountered difficulty with your printer, and I’m sorry for any inconvenience it has caused. I can clearly understand why complicated functionality and unreliable performance would quickly become frustrating. I want to help improve your experience, so I’ll offer some resources aimed at making that happen.
I can’t tell from your review why the printer does not respond sometimes, but you might find help on a page on our support site that has diagnostic tools for various issues, including wireless connectivity, which could be behind the unreliable performance. If that doesn’t work, on the same page you’ll find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning difficulties. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I’m sorry you’ve encountered difficulty with your printer, and I’m sorry for any inconvenience it has caused. I can clearly understand why complicated functionality and unreliable performance would quickly become frustrating. I want to help improve your experience, so I’ll offer some resources aimed at making that happen.
I can’t tell from your review why the printer does not respond sometimes, but you might find help on a page on our support site that has diagnostic tools for various issues, including wireless connectivity, which could be behind the unreliable performance. If that doesn’t work, on the same page you’ll find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning difficulties. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Leyhill
from York, PA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Easy set allowed me to start printing within minutes. Excellent quality of text print. Photo quality could be better but that may improve. As photo printing was not the primary purpose of my purchase I am not letting that effect my rating. I am liking the 6 months free ink offer.
I would recommend this to a friend!
Features
5
Performance
4
Written by a customer while visiting hp.com
Posted by: JasB
from Indianapolis, In
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchased this on line and replaced my 10 year old HP. This new one works really great right out of the box and is fast, quiet and reliable,
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Chemical1
from Alabama
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great Printer! It was a little glitchy in the beginning and I am not computer/printer savy at all. Worked out the issues and love it now.
I would recommend this to a friend!
Performance
5
Written by a customer while visiting hp.com
Posted by: Evaristo
from Cjhicago, Ilinois
Verified Purchase:Yes
[This review was collected as part of a promotion.] It is printing very well, so I am happy with it, yes
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Chasbnon
from Bethel Connecticut
Verified Purchase:Yes
[This review was collected as part of a promotion.] Purchased thru HP not able to get wifi to work. Can not get help
Features
2
Performance
2
Response from hp.comBy Keith, HP Care, June 1, 2021
Hi there.
I’m sorry that your printer has not connected to your Wi-Fi network like it should. Your review is brief, but your frustration is clear – and totally understandable, considering that you could not get the support you needed – so I’ll offer a resource that I hope will help you get the printer connected and working like it should.
I can’t tell from your review why your printer has not connected, but HP+ printers come with exclusive concierge support. To call and reach live HP+ experts who can guide you through the proper troubleshooting, go to the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
I’m sorry that your printer has not connected to your Wi-Fi network like it should. Your review is brief, but your frustration is clear – and totally understandable, considering that you could not get the support you needed – so I’ll offer a resource that I hope will help you get the printer connected and working like it should.
I can’t tell from your review why your printer has not connected, but HP+ printers come with exclusive concierge support. To call and reach live HP+ experts who can guide you through the proper troubleshooting, go to the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Anonymous
from Minneapolis, Minnesota
Verified Purchase:Yes
[This review was collected as part of a promotion.] Printer is working to my satisfaction! The colors are coming out as expected. The speed is also high
I would recommend this to a friend!
Features
4
Performance
4
Written by a customer while visiting hp.com