Customer reviews from hp.com
HP - OfficeJet Pro 8025 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray/White
Average customer rating
4.2
(4,829 Reviews)
Rating breakdown 4,829 reviews
5 Stars
3,012
4 Stars
877
3 Stars
387
2 Stars
173
1 Star
380
82%of customers recommend this product.
(
1,697 out of
2,064)
Customer Reviews for HP - OfficeJet Pro 8025 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray/White
Posted by: SOKO
from St. Joseph, MI
Verified Purchase:Yes
[This review was collected as part of a promotion.] Overall we like the new HP; however, the paper drawer is quite flimsy and difficult to operate when adding paper.
I would recommend this to a friend!
Features
3
Performance
4
Written by a customer while visiting hp.com
Customer Rating
1
The 8025e hp is very inefficient and has serious
on May 11, 2021
Posted by: Zilgin
from Ocoee fl
Verified Purchase:Yes
I bought this less than a month ago and returned it
No, I would not recommend this to a friend.
Features
1
Performance
1
Written by a customer while visiting hp.com
Posted by: GeneD
from Gainesville, FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] Previous all in one printer OfficeJet Pro 8620 failed after 5 years for other function besides printing. Still printing and using new 8025e for other functions as copy, scan and fax. I think the 8025 has a smaller touch screen, is harder to find details and is generally poorer construction then the 8620 printer. It does what you say it will do but feels slower, less sophisticated and competent when using.
Features
4
Performance
3
Written by a customer while visiting hp.com
Posted by: jhughes
from Nevada
Verified Purchase:Yes
[This review was collected as part of a promotion.] Very satisfied with this printer. I particularly am delighted with the 2 sided copy feature.
Written by a customer while visiting hp.com
Posted by: Anonymous
from Florids
Verified Purchase:Yes
[This review was collected as part of a promotion.] Works great....only isdue is thst it seems to be build of thin easily breakable materials.
Features
4
Performance
4
Written by a customer while visiting hp.com
Posted by: Little old me
from Henderson, Nevada
Verified Purchase:Yes
[This review was collected as part of a promotion.] The first day a piece broke off the printer.....this doesn’t bode well for the future
No, I would not recommend this to a friend.
Features
4
Performance
1
Response from hp.comBy Keith, HP Care, May 20, 2021
Hi there.
I’m sorry to hear that part of your printer broke on the first day you had it. The trepidation you express is certainly understandable, considering this took place so early after you’d received the device. I would love to help you remedy this situation, so I’ll provide a resource and some information aimed at reaching that goal.
I can’t tell from your review what part broke or why, or how it has affected the printer’s performance, but I believe it deserves further investigation. I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
I’m sorry to hear that part of your printer broke on the first day you had it. The trepidation you express is certainly understandable, considering this took place so early after you’d received the device. I would love to help you remedy this situation, so I’ll provide a resource and some information aimed at reaching that goal.
I can’t tell from your review what part broke or why, or how it has affected the printer’s performance, but I believe it deserves further investigation. I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Ios28
from Skokie, IL
Verified Purchase:Yes
[This review was collected as part of a promotion.] There is a bad performance of sending a fax directly from printer. I have purchased the machine on April 25 and still have problem sending faxes (today is May 20,2021)
I would recommend this to a friend!
Features
4
Performance
3
Written by a customer while visiting hp.com
Posted by: RogerD2946
from Atlantic, Ia
Verified Purchase:Yes
[This review was collected as part of a promotion.] The printer works just fine but the scanning takes some time to get used to the software.I think the 6920 was better but the 8025 works fine for my application.
Features
4
Performance
5
Written by a customer while visiting hp.com