Customer reviews from hp.com
HP - OfficeJet Pro 8025 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray/White
Average customer rating
4.2
(4,829 Reviews)
Rating breakdown 4,829 reviews
5 Stars
3,012
4 Stars
877
3 Stars
387
2 Stars
173
1 Star
380
82%of customers recommend this product.
(
1,697 out of
2,064)
Customer Reviews for HP - OfficeJet Pro 8025 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray/White
Posted by: copterpilotlck
from Virginia
Verified Purchase:Yes
[This review was collected as part of a promotion.] Initially the printer was hard to set up. That situation is livable but then the paper jams started and continued regularly. The jams caused multi page documents to get mixed up requiring multiple printings of some papers.
No, I would not recommend this to a friend.
Features
3
Performance
2
Response from hp.comBy Keith, HP Care, March 24, 2021
Hi there.
I’m sorry to hear that your printer was difficult to set up and that it has experienced frequent paper jams since then. I can certainly understand why needing to reprint multipage documents after the effects of the jams would be tremendously frustrating. I would love to help you remedy this situation, so I’ll point you toward some resources aimed at getting you there.
First, I recommend going through the steps to clearing and avoiding paper jams that you’ll find in this troubleshooting guide on our support site:
- support.hp.com/us-en/document/c06262856
You might also find useful information in this video on the topic prepared by our support staff:
- www.youtube.com/watch?v=YxPoA_E1NOE&ab_channel=HPSupport
If the jams are occurring in the feeder rather than within the printer, then I recommend you follow the steps in this guide to document feeders that fail to pick up paper or pull through too many pages:
- support.hp.com/us-en/document/c01728503
If this problem persists or you need assistance for any reason, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I’m sorry to hear that your printer was difficult to set up and that it has experienced frequent paper jams since then. I can certainly understand why needing to reprint multipage documents after the effects of the jams would be tremendously frustrating. I would love to help you remedy this situation, so I’ll point you toward some resources aimed at getting you there.
First, I recommend going through the steps to clearing and avoiding paper jams that you’ll find in this troubleshooting guide on our support site:
- support.hp.com/us-en/document/c06262856
You might also find useful information in this video on the topic prepared by our support staff:
- www.youtube.com/watch?v=YxPoA_E1NOE&ab_channel=HPSupport
If the jams are occurring in the feeder rather than within the printer, then I recommend you follow the steps in this guide to document feeders that fail to pick up paper or pull through too many pages:
- support.hp.com/us-en/document/c01728503
If this problem persists or you need assistance for any reason, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: PaperJamsAreNotMyFriend
Verified Purchase:Yes
[This review was collected as part of a promotion.] I'm giving a 1-star review because this printer constantly gets a paper jam. The print quality is nice when it does finally work, but having to clear a paper jam EVERY time I use the device is beyond frustrating.
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Keith, HP Care, March 26, 2021
Hi there.
Thanks for the review and for writing about your experience so far. While I’m glad you’re pleased with its print quality, I’m sorry to hear that your new printer is experiencing frequent paper jams. Considering what you describe, it’s no wonder you’re frustrated. I want to help you remedy this issue so you can get the most from the printer, so I’ll suggest some resources aimed at getting you there.
First, I recommend going through the steps to clearing and avoiding paper jams that you’ll find in this troubleshooting guide on our support site:
- support.hp.com/us-en/document/c06262856
You might also gain useful information in this video on the subject prepared by our support staff:
- www.youtube.com/watch?v=YxPoA_E1NOE&ab_channel=HPSupport
A few other tips to help ensure effective paper feeding are as follows:
- Make sure to set the paper guides very precisely, giving attention to the paper height guide
- Store and handle paper as detailed in this guide: support.hp.com/us-en/document/c04518237
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a warranty that extends one year from the purchase date – and two years if you activated the HP+ account. It covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Thanks for the review and for writing about your experience so far. While I’m glad you’re pleased with its print quality, I’m sorry to hear that your new printer is experiencing frequent paper jams. Considering what you describe, it’s no wonder you’re frustrated. I want to help you remedy this issue so you can get the most from the printer, so I’ll suggest some resources aimed at getting you there.
First, I recommend going through the steps to clearing and avoiding paper jams that you’ll find in this troubleshooting guide on our support site:
- support.hp.com/us-en/document/c06262856
You might also gain useful information in this video on the subject prepared by our support staff:
- www.youtube.com/watch?v=YxPoA_E1NOE&ab_channel=HPSupport
A few other tips to help ensure effective paper feeding are as follows:
- Make sure to set the paper guides very precisely, giving attention to the paper height guide
- Store and handle paper as detailed in this guide: support.hp.com/us-en/document/c04518237
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a warranty that extends one year from the purchase date – and two years if you activated the HP+ account. It covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Vals3
from Brooklyn NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this and had delayed the setup. I am so happy is it hooked up and very easy to use. Also love the 6 month Ink Program.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: APowers
Verified Purchase:Yes
It’s the chinsiest printer I’ve ever seen and purchased. The ink cartridges are difficult to open and I spilled ink all over my hands. Consider myself very tech-savvy and just needed a basic printer for the office. And after startup, you’re required to download an app to your phone (so HP can collect my data from you), unless you hit some confusing steps to skirt around it.
No, I would not recommend this to a friend.
Features
1
Performance
2
Response from hp.comBy Keith, HP Care, March 29, 2021
Hi there.
I’m sorry to hear that you have had such a difficult time with your printer so far. I can definitely understand the frustration you express in your review, considering you spilled ink when opening the cartridges and found the HP Smart App confusing to use. We want customers to have a better experience than what you’ve endured, so I’ll offer some resources that aimed at helping you get the most from your printer from here forward.
To learn more about your printer and all its features, or for help solving problems, you can access a setup tutorial, user manuals, how-to documents, software updates and troubleshooting guides here:
- support.hp.com/us-en/product/model/37934576
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including cartridge installation and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
You can learn more about the benefits of HP+ printers by following this link:
- www.hp.com/plus
If you need assistance with anything else, , I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I’m sorry to hear that you have had such a difficult time with your printer so far. I can definitely understand the frustration you express in your review, considering you spilled ink when opening the cartridges and found the HP Smart App confusing to use. We want customers to have a better experience than what you’ve endured, so I’ll offer some resources that aimed at helping you get the most from your printer from here forward.
To learn more about your printer and all its features, or for help solving problems, you can access a setup tutorial, user manuals, how-to documents, software updates and troubleshooting guides here:
- support.hp.com/us-en/product/model/37934576
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including cartridge installation and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
You can learn more about the benefits of HP+ printers by following this link:
- www.hp.com/plus
If you need assistance with anything else, , I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: kproulx5
from Graham,N.C.
Verified Purchase:Yes
[This review was collected as part of a promotion.] We really love this printer and it works for both computers and now i am going to hook my cell to it so I can print
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Disappointed 2 time buyer
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is the most worthless piece of printer ever! Asked for support - referred to computer and install new “help” which is no help. Next printer will most likely be an Epson. Waste of money.
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Keith, HP Care, March 30, 2021
Hi there.
I’m sorry to hear that you’ve encountered difficulty with your printer and have not received the support you need. I can’t tell from your review quite what happened, who you were referred to or whether you completed setup and installation, but I’ll nonetheless offer a resource that I hope will help you remedy whatever the situation is.
HP+ printers come with exclusive concierge support. To call and reach live HP+ experts who can help you complete the setup process or guide you through troubleshooting on any other issue, go to the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
I’m sorry to hear that you’ve encountered difficulty with your printer and have not received the support you need. I can’t tell from your review quite what happened, who you were referred to or whether you completed setup and installation, but I’ll nonetheless offer a resource that I hope will help you remedy whatever the situation is.
HP+ printers come with exclusive concierge support. To call and reach live HP+ experts who can help you complete the setup process or guide you through troubleshooting on any other issue, go to the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Papa Feve
from Brighton, MI
Verified Purchase:Yes
Great Printer, was a little tricky getting set up, but I'm not very techie.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Volz
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought the printer a few months ago and have yet to use it because I need “to finish setting it up” but I’ve tried everything to try finish the setup process and I can’t do it. It’s very difficult and I don’t understand how to set it up after the several attempts from me and three other people.
Features
1
Performance
1
Response from hp.comBy Keith, HP Care, March 30, 2021
Hi there.
I’m sorry to hear that your printer has not completed the setup process like it should. I can readily understand why several attempts by you and three people you know without success over the course of several months would leave you absolutely exasperated. I’d love to help you get the printer working to your satisfaction, so I’ll suggest a resource you might not have tried yet.
HP+ printers come with exclusive concierge support. To call and reach live HP+ experts who can help you complete setup and installation, go to the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
I’m sorry to hear that your printer has not completed the setup process like it should. I can readily understand why several attempts by you and three people you know without success over the course of several months would leave you absolutely exasperated. I’d love to help you get the printer working to your satisfaction, so I’ll suggest a resource you might not have tried yet.
HP+ printers come with exclusive concierge support. To call and reach live HP+ experts who can help you complete setup and installation, go to the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com