Customer reviews from hp.com
HP - OfficeJet Pro 8025 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray/White
Average customer rating
4.2
(4,829 Reviews)
Rating breakdown 4,829 reviews
5 Stars
3,012
4 Stars
877
3 Stars
387
2 Stars
173
1 Star
380
82%of customers recommend this product.
(
1,697 out of
2,064)
Customer Reviews for HP - OfficeJet Pro 8025 Wireless All-In-One Instant Ink Ready Inkjet Printer with 6-Month Instant Ink Subscription - Gray/White
Posted by: richtoes
from Florida
Verified Purchase:Yes
I formerly had an OfficeJet Pro 8610, which was 6-7 years old; I replaced it with this 8025, which does the job, but it o built as sturdy as the older printer. Paper tray is plastic instead of metal and difficult to work with.
I would recommend this to a friend!
Features
3
Performance
4
Written by a customer while visiting hp.com
Posted by: Storiesbyrobin
from Buckeye, AZ
Verified Purchase:Yes
[This review was collected as part of a promotion.] Simple setup, easy accessibility, quality prints, wireless, and fast. Nicest printer we've ever owned.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Anne42
from Rockville, Virginia
Verified Purchase:Yes
[This review was collected as part of a promotion.] This printer is easy to understand and does a great job.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Anonymous
from Sebring FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] Awesome love it scans copies prints and faxes Awesome
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Johnb71
Verified Purchase:Yes
I’ve had the printer for a few months now and it works well most of the time but have already had one paper jam and it took me an hour to repair. Extremely difficult to get the paper out and I almost broke it trying to fix. Concerned if I’ll have another.
No, I would not recommend this to a friend.
Features
4
Performance
2
Response from hp.comBy Keith, HP Care, March 19, 2021
Hi, John.
Thanks for taking time to write a review and voice your concern. While I’m glad to hear that your printer is working well for you most of the time, I’m sorry to hear that the device experienced a paper jam that was so difficult to clear. I can certainly see how that would be troubling. We want our customers to have a more reliable experience than what you describe, so I’ll suggest some resources that I hope will help you get the printer working to your satisfaction.
First, I recommend that you read and note the steps to clearing and avoiding paper jams that you’ll find in this troubleshooting guide on our support site:
- support.hp.com/us-en/document/c06262856
You might also find useful information in this video prepared by HP support staff:
- www.youtube.com/watch?v=YxPoA_E1NOE&ab_channel=HPSupport
A few other tips to help ensure effective paper feeding are as follows:
- Make sure to set the paper guides very precisely, giving attention to the paper height guide
- Store and handle paper as detailed in this guide: support.hp.com/us-en/document/c04518237
If you need further assistance with this or any issue, I hope you’ll contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Thanks for taking time to write a review and voice your concern. While I’m glad to hear that your printer is working well for you most of the time, I’m sorry to hear that the device experienced a paper jam that was so difficult to clear. I can certainly see how that would be troubling. We want our customers to have a more reliable experience than what you describe, so I’ll suggest some resources that I hope will help you get the printer working to your satisfaction.
First, I recommend that you read and note the steps to clearing and avoiding paper jams that you’ll find in this troubleshooting guide on our support site:
- support.hp.com/us-en/document/c06262856
You might also find useful information in this video prepared by HP support staff:
- www.youtube.com/watch?v=YxPoA_E1NOE&ab_channel=HPSupport
A few other tips to help ensure effective paper feeding are as follows:
- Make sure to set the paper guides very precisely, giving attention to the paper height guide
- Store and handle paper as detailed in this guide: support.hp.com/us-en/document/c04518237
If you need further assistance with this or any issue, I hope you’ll contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Jamie096536
from Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] Was an easy set up, the app as well for my phone. 10 out of 10
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Zim4712
from Parrish, FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] This all-in-one is exactly what I needed. It's a good value for the price. The only reason for 4 stars instead of five is that is was quite difficult to get the printer to talk to my computer. Customer support was wonderful. They got everything working and were very easy to contact.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Anonymous
from Dallas, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] Very bad printer with still not a single page printed. It is connected to wifi and shows up in printer options but nothing prints and keeps connecting
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Keith, HP Care, March 22, 2021
Hi there.
I’m sorry to hear that your printer appears connected to your Wi-Fi system but will not print. Your review is brief, but your predicament and frustration are clear – and totally understandable. We want our customers to have an easier and more reliable experience than what you’ve endured, so I’ll offer a resource that I hope will help you get your printer working to your satisfaction.
HP+ printers come with exclusive concierge support. To call and reach live HP+ experts who can help you assess the situation and find a solution, go to the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
I’m sorry to hear that your printer appears connected to your Wi-Fi system but will not print. Your review is brief, but your predicament and frustration are clear – and totally understandable. We want our customers to have an easier and more reliable experience than what you’ve endured, so I’ll offer a resource that I hope will help you get your printer working to your satisfaction.
HP+ printers come with exclusive concierge support. To call and reach live HP+ experts who can help you assess the situation and find a solution, go to the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com