Hi there.

I’m sorry to hear that your printer’s document feeder has not worked like it should with the scanner. I can readily understand why needing to scan longer documents one page at a time, along with slow print speed, would quickly become frustrating. With that in mind, I’ll suggest resources that I hope will help you get the scan function and print speed working to your satisfaction.

First, I suggest you look at this guide to scanning, specifically the section on using the document feeder. Choose whichever version applies to your operating system:
- Windows: support.hp.com/us-en/document/c03466081
- Mac OS: support.hp.com/us-en/document/c04788799

Next, you might gain useful information from this troubleshooting guide to feeders that don’t pick up paper or pull through too many sheets at once:
- support.hp.com/us-en/document/c01728503

You might also try our Print and Scan Doctor, a general-purpose tool. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning difficulties. Find that tool on this page:
- support.hp.com/us-en/topic/diagnostics

Finally, I suggest that you follow a guide on our support site that covers improving print speed; choose whichever of the following two links matches your operating system:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898

If you need further assistance, I suggest you contact us directly at +1 800-474-6836 so we can help you assess the situations and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support